Can’t Download Any Neural Filters

Community Beginner ,
Nov 02, 2021 Nov 02, 2021

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Can’t Download Any Neural Filters

 

macOS Big Sur 11.6.1

iMac (Late 2014)

32 GB RAM

AMD Radeon R9 M290X 2 GB

Plenty of storage

 

iMac is connected to the internet

 

Running as Admin, and I gave Photoshop Full Disk Access

 

I’ve wasted many hours trying to get Photoshop to download any of the Neural Filters with no luck, just sits at 0% downloaded then eventually reverts back to the download button.

 

I’ve read and re-read all the posts about the Neural Filters and tried everything except reformatting my entire computer. 

 

I’ve reinstalled Photoshop 23.0.0 Release 4 times. I’ve run the Adobe Creative Cloud Cleaner Tool, I’ve deleted /Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/23/Internal/com.adobe.nfp.gallery/PluginData, I’ve signed out of Adobe Creative Cloud, signed back in, turned off Use Graphics Processor and restarted my iMac after trying each potential fix.

 

No luck. Do we need to pay extra to use the Neural Filters?

 

Can I directly download the filters from the Adobe website and manually place them into the “PluginsStorage” folder? I’ve tried everything else.

 

Thanks for your help.

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Adobe Community Professional ,
Nov 02, 2021 Nov 02, 2021

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Go to your Mac Sys preferences/Security and Privacy

Scroll down to Full Disk Access and make sure Photoshop is in the list and checked.

Relaunch Photoshop.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Nov 02, 2021 Nov 02, 2021

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Thank you Kevin, I did give Photoshop Full Disk Access and it didn't solve the problem of not being able to download the Neural Filters. I gave access and restarted. No luck. 

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New Here ,
Nov 18, 2021 Nov 18, 2021

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I have the same problem at the office and at home with windows 10 and photoshop 23.0.1 (last version today).
None of the proposed solutions work.

I also changed the environment variables.

 

Could you give us a link to manually place them in the folders ?

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New Here ,
Dec 03, 2021 Dec 03, 2021

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Hello,

 

On Windows 10, I update photoshop the last release today 23.0.2 and I can't download any of the filters.The button is blue but when I click it the download will start and stop instantly.

It doesn't work at home and at office. Please help me.

 

What is the problem ?

 

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New Here ,
Dec 13, 2021 Dec 13, 2021

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Same issue on Windows 11 with Photoshop 23. Click the download and it stops instantly. 

I tried renaming the UXP folder in in appdata and letting Photoshop recreate it... that didn't solve it.
I also tried changing my environmental variable paths for TMP/TEMP and I watched as Photoshop created the same folder structure as it does in the newly recreated UXP folder in the appdata path. 

Tried the same steps with restarting Photoshop and then again restarting the entire PC and ended up with the same results. 

When you search for this, there are lot of results for this problem which makes it seem pretty widespread and problematic. Hopefully Adobe will fix this soon. 

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