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13

Can't download Kyle's brushes

New Here ,
Feb 20, 2024 Feb 20, 2024

I've searched high and low for a link that works, even on old forums of this community, but the link to download his brushes just says "sign in to download" - but I am signed in. 😞

I click sign in, sign in again, and then it just tells me to "sign in to download" again. Hahah. Infinite loop, basically.

Any help would be appreciated, thank you!

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Adobe
Community Expert ,
Feb 20, 2024 Feb 20, 2024

Do you have two Adobe IDs? That's what happened to me while testing. I was signed in with the wrong ID, which is not associated with the CC purchase, and I experienced exactly what you described in your post.

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New Here ,
Feb 21, 2024 Feb 21, 2024
LATEST

THANK YOU!! This wasn't the issue for me but investigating it lead me to the correct response.

My account was set to United States but I am in Canada... As soon as I fixed that, the login loop stopped. 🙂

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