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Can't download photoshop on Mac

New Here ,
Mar 12, 2022 Mar 12, 2022

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I downloaded the DMG file, and launched it.

Once the window opens, it displays a box stating:

 

"The installer was unable to access a file or directory. (Error code: 702)"

 

I have tried running first aid on my disk, restarting, booting in safe mode, and making sure all applications are closed.

It still is not working! Can anyone help?

 

Thanks

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Community Expert ,
Mar 12, 2022 Mar 12, 2022

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Hi follow the message...regards

 

As it turns out, if you are using some kind of security profile on a business machine, it seems to mess up the file permissions in the /tmp/ directory.  I'm sure there are other ways the permissions can get messed up, but we simply used the following command after logging into TERMINAL. sudo chmod 1777 /tmp/ Let me know if it works. 

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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New Here ,
Jul 29, 2022 Jul 29, 2022

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This is the only thing thats worked for me! Thank you! 

 

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Community Expert ,
Jul 30, 2022 Jul 30, 2022

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Which version of Photoshop and OS?

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Community Expert ,
Jul 29, 2022 Jul 29, 2022

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Wow, that error message is really old. Adobe should not be telling Mac users to repair file permissions. Apple removed the file permissions repair feature from Disk Utility several years ago, so it isn’t even possible to do now. Since Apple restructured how system files are organized and maintained, permissions repair is no longer useful or necessary.

 

Good thing Lambiloon had a real answer. 🙂

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