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Can't even edit a picture on my photoshop

New Here ,
Nov 26, 2022 Nov 26, 2022

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Hello everyone, I'm having a problem with my ps : I can't even open a png file. So my photoshop is completly useless at the moment x)

I installed the user diagnositc plugin to help someone better figure out what's the prob.
It says me that : 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.0.1 20221111.r.112 a12a934
0 address: 0x00007FF6576FCE02 base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF65574EB2C base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF65574E1E9 base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF654C26FD4 base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF654C26B09 base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
5 address: 0x00007FF654C26909 base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF654C34E7D base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF65578FC15 base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF655792AA7 base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF6557924FA base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF655772319 base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF6530B52F8 base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6530B5396 base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6530A817F base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6530BF911 base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6533A176F base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF6530AAAB6 base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF653317A52 base: 0x00007FF652A90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFFA7775550 base: 0x00007FFFA7760000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFFA838485B base: 0x00007FFFA8380000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

Thx for your answers.

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LEGEND ,
Nov 26, 2022 Nov 26, 2022

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Did the earlier version of Photoshop work ok? Does it still work ok?

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LEGEND ,
Nov 26, 2022 Nov 26, 2022

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Without any system info we can't really tell you much. The -1 error is basically the old "This software is not compatible with this version of Windows" warning, but what's causing it is completely unclear based on so little actual information.

 

Mylenium

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