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Just bought adobe photoshop and it does not work. I have uninstalled and reinstalled but I still have the same error. it just flashes black and white all the time.
I cannot find any contact email address or phone number to speak to anyone - there is not help as I have no error code.
Do I just have to go for a refund. I really wanted to use this programme but no support at all
Does anyone have an email address for adobe to get some human help please.
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Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop
Jane
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What happened when you tried Edit > Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop?
Jane
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I cannot find the chat line that someone mentioned. I am just going to have to try to get a refund as I noticed that was one auto option. Was going to recommend this work my business client but with not support what is the point if it does not work from the start. Never had this problem with any other company
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The flickering is only an issue for computers with older GPUs that do not support DirectX 12. Deactivating the Native Canvas will fix this for you.
Jane
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I have just purchased abobe photoshope paid for a year. It does not work, cannot get it to work.
I cannot find any way to contact adobe - if they can't get it to work, how do I let them know. I have tried for a refund but they automtic system says I will lose my money.
A programme that does not work
Noone to discuss it with
No refund
Is this legal surley they can't just steal my money?
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We need more informations about your issue.
Please Consider including the following in your question:
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You can also use the Phone Support. The appropriate phone numbers you'll find here: https://helpx.adobe.com/contact/phone.html
The chat is normally quicker than a phone call.
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@Pamela29392540310b maybe if you explained in detail what the issue is, we may be able to help you
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Ged, I've merged the two threads. The issue is in the first paragraph: "it just flashes black and white all the time."
Jane
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If you want to contact Adobe directly (as this is a user to user forum):
https://www.adobe.com/about-adobe/contact.html