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Can't import jpg in Photoshop

New Here ,
Jan 05, 2023 Jan 05, 2023

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I have Photoshop 2023 version 24.1.0.166 running on Windows 10 Pro and since yesterday, I can't import a single jpg. Tif, png, everything works except jpg, if enyone has encountered this bug/error/glitch - pls help.

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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You need to be specific. What exactly happens? Any error messages?

 

A jpeg can either be opened directly into Photoshop, or through the Camera Raw plugin. You control this in Camera Raw Preferences > File Handling. Try both options (that might help to pin down the problem):

acr_prefs.png

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Adobe Employee ,
Jan 05, 2023 Jan 05, 2023

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Sorry to hear this @Sanja27801821ztv6.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

Thank you,

Cory

Thank you,
Cory

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