Can't import video to Photoshop

[Droneography]

Hey,

When I try to import a video, .mov and 8 sec long, I just get a message saying "Could not fulfill your request because the video file could not be opened." That doesn't give me a clue what's wrong. Any tips?

Thanks in advance,

Ulf

[AB0D44 · Accepted solution]

Hello I experienced the same problem until I read this and it worked it was just blocked by mac os security, hope it will helps !

[jade5CCB]

this worked for me!! thank you

[Roberto Doveris]

Same problem here with an mp4 file, in Big Sur and Photoshop 2021... heeeelp. I did this today in my macbookair with El Capitan and Photoshop CC2015, so I should do this in my mac mini 2020 PLEASE

[axelgerber]

Same issue here. None of the options offered in Help work. No Video Layers under Layers. Won't open directly. Won't allow for import through bridge. Kosher codec, too. 🤷‍:male_sign:🙆‍:male_sign:🙏🙏

[axelgerber]

I'm on photoshop 23.0, macbook pro m1 2020, macOS 12.0.1. Thank you!

[PECourtejoie]

Bonjour, ce n'est pas le même problème, car sur un M1, il faut ouvrir photoshop en mode Rosetta pour la vidéo, pour l'instant: https://helpx.adobe.com/fr/photoshop/kb/photoshop-for-apple-silicon.html

[kevins89114709 · Accepted solution]

I just experienced the same issue and once I read Adobe's site for features that do not yet function properly running Photoshop natively on M1 (Apple Silicon) Macs, the answer was obvious:

1) Go to the Applications folder on your Mac

2) Open the Adobe Photoshop 2022 folder

3) Select the Adobe Photoshop 2022 app (do not launch, just select it)

4) Either hit Command-I or, from the Finder menu, choose File > Get Info

5) Click on the box that says "Open using Rosetta."

It sucks that we have to degrade the performance of Photoshop in order to make this work (for now) but that is the sad reality of it for whatever lazy/technical reason this billion dollar company has for failing to make it work natively on Apple Silicon as of yet in 2022. <shakes head>

[jademig]

Yes finally this worked for me.

Had to open in Rosetta. Hope they solve this.

[scheffelmedia]

Hi there, I have the same problem with macOS Monterey and Apple M1 Max, PS 23.3.2. Photoshop no longer recognizes video data. Please Adobe fix this problem in the next update. I need this functionality in my daily work!