Can't load .mov in Photoshop on Mac

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Sep 17, 2022 Sep 17, 2022

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I like to make gifs on photoshop, and a method I've often used is screen recording something on my Macbook using Quicktime, which automatically saves as .mov, and then using that video to make the gifs. It's a tried and true method I've used many times before, but recently while I was in the middle of making gifs, Photoshop decided to just stop loading the file all the way. It gets to a certain point and won't load anymore past it on any video I try to open. I haven't done anything differently. I've updated my program to see if that would help but the bug is still occurring. Any advice would be greatly appreciated! I have Photoshop 2022 23.5.1

 

Screen Shot 2022-09-17 at 1.37.36 PM.png

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Adobe Employee , Sep 19, 2022 Sep 19, 2022

Thank you for your sysinfo @Isabel239725499scw it appears you do not have enough RAM for Ps.

Memory available to Photoshop: 5186 MB - Ps requires 8gb alone to operate and this does not include what the computer's OS needs or other apps that might be runing:

https://helpx.adobe.com/photoshop/system-requirements.html

 

It might be possible to revert to an older version of Ps that will work for your system:

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

Thank you,

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi @Isabel239725499scw sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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Sep 19, 2022 Sep 19, 2022

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Unfortunately resetting my preferences didn't work! Here is my System Info

 

Adobe Photoshop Version: 23.5.1 20220907.r.724 5600b96 x64 Number of Launches: 1 Operating System: Mac OS 12.5.1 System architecture: Intel CPU Family:6, Model:13, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 2 Logical processor count: 4 Processor speed: 1800 MHz Built-in memory: 8192 MB Free memory: 2973 MB Memory available to Photoshop: 5186 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.7.1 SAM SDK Version: 2.0.0-main.1351 ACP.local Status: - SDK Version: 2.7.1.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.17.0.36 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.90.3 Content Credentials is disabled Content Credential Helper Version: Not Available Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 128K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: HarfBuzz Not Initialized TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Intel(R) Iris(TM) Graphics 6000
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 1,610 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=900, right=1440 Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=2723604107 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64

[1292 ms]
Start sniffer 2022-09-19 13:31:17
# Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64
sniffer -baseTimeMS=2723604107 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64

{41 ms}
Start platform native
# displays: 1
Display 0
Display: 69732032
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,440, 900)
Dimensions: (1,440 900)
Physical size: (285.75 178.594)
Pixel size: (0.198437 0.198437)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) Iris(TM) Graphics 6000 index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) Iris(TM) Graphics 6000
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: EMBEDDED
# attached displays: 1
69732032
GPU accessible RAM: 1,610 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 1,610 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{1042 ms}

{1042 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 69732032
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,440, 900)
Dimensions: (1,440 900)
Physical size: (285.75 178.594)
Pixel size: (0.198437 0.198437)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16925958 index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) HD Graphics 6000
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
69732032
GPU accessible RAM: 1,536 MB
VRAM: 1,536 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 INTEL-18.8.4)
Device version: 2.1 (2.1 INTEL-18.8.4)
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16925958
Display mask: 255
End platform OpenGL
{1117 ms}

{1117 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) Iris(TM) Graphics 6100
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 1,610 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Jun 17 2022 18:58:05))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 12 GB / s
Compute score: 148.349
Device name string: Intel(R) Iris(TM) Graphics 6100
Device vendor string: Intel Inc.
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{1287 ms}

Exit code kExitNormal
End sniffer 2022-09-19 13:31:19
[kStatusNormal, kExitNormal]

[1292 ms]
Finish RunAllAPIs

[7110 ms]
Start GetSnifferResult

[7110 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 96040628822075712247 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2022/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 112.8G, 27.4G free Required Plugins folder: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2022/Plug-ins/ Installed components: dvametadata.framework dvametadata 22.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.1b65a79b4 79.1b65a79b4 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 13.1.0c6496f ICUConverter.framework ICUConverter 13.1.0c6496f AdobeCrashReporter.framework AdobeCrashReporter 10.3.2 boost_system.framework boost_system 22.0.0.0 AdobeACE.framework AdobeACE 3.5.0 79.b8223ffb6f. dvanet.framework dvanet 22.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 22.0.0.0 dvascripting.framework dvascripting 22.0.0.0 dvaappsupport.framework dvaappsupport 22.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.1.3 79.cbab484. AIDE.framework AIDE 2.8.0 79.e12ffba8 boost_chrono.framework boost_chrono 22.0.0.0 dynamiclink.framework dynamiclink 22.0.0.0 dvaaccelerate.framework dvaaccelerate 22.0.0.0 dvametadataUI.framework dvametadataUI 22.0.0.0 AdobeARE.framework AdobeARE 2.0.0.1 79.625377 AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377 ICUInternationalization.framework ICUInternationalization 13.1.0c6496f boost_filesystem.framework boost_filesystem 22.0.0.0 AdobeBIB.framework AdobeBIB 2.0.6 79.b8223ffb6f. AdobeXMPFiles.framework AdobeXMPFiles 79.1b65a79b4 79.1b65a79b4 AdobeLinguistic.framework 14.4.2.353c9a5 dvaplayer.framework dvaplayer 22.0.0.0 filterport.framework filterport 26.0.0.670 PlugPlugOwl.framework PlugPlugOwl 11.2.0.100 libzip.framework libzip 22.0.0.0 AdobeAGM.framework AdobeAGM 5.3.1 79.b8223ffb6f. adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 7.1.2 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 16.0.7 79 . 0668cdd7 dvavulcansupport.framework dvavulcansupport 22.0.0.0 dvacore.framework dvacore 22.0.0.0 aiport.framework aiport 26.0.0.670 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 4.1.3 79.cbab484. dvatransport.framework dvatransport 22.0.0.0 AdobeXMP.framework AdobeXMPCore 79.1b65a79b4 79.1b65a79b4 AdobeJP2K.framework AdobeJP2K 2.0.8 79.8753c76 dvaaudiodevice.framework dvaaudiodevice 22.0.0.0 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 11.2.0.100 utest.framework utest 22.0.0.0 AdobeSVGAGM.framework AdobeSVGAGM 2.1.0 79.cb34c9e. dvametadataapi.framework dvametadataapi 22.0.0.0 WRServices.framework WRServices 17.4.0 17.4.0.0 AdobeBIBUtils.framework AdobeBIBUtils 2.0.6 79.b8223ffb6f. boost_threads.framework boost_threads 22.0.0.0 CloudAILib.framework CloudAILib 26.0.0.670 SPBasic.framework SPBasic 26.0.0.670 AdobeCoolType.framework AdobeCoolType 6.2.4 79.b8223ffb6f. boost_regex.framework boost_regex 22.0.0.0 boost_program_options.framework boost_program_options 22.0.0.0 dvamediatypes.framework dvamediatypes 22.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 22.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 7.0.4.51241 79.14a028f9 dvaui.framework dvaui 22.0.0.0 MacMemory.framework MacMemory 26.0.0.670 AILib.framework AILib 26.0.0.670 ICUData.framework ICUData 13.1.0c6496f dvamarshal.framework dvamarshal 22.0.0.0 aifm.framework aifm 26.0.0.670 Unified Extensibility Platform uxp-6.2.1-1-cbb9a02 UPIC 2.4.1 Required plugins: Accented Edges 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 23.5.1, © 2014-2022 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 14.5 (1177), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 14.5 (1177), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 23.5 © 2002-2022 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 23.5 © 2003-2022 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 23.5 © 2003-2022 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 23.5 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 23.5 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 23.5 © 2022 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 23.5, Copyright © 2002-2022 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IGES 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin” Ink Outlines 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 23.5 © 2001-2022 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 23.5.1, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 23.5.1, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 23.5.1, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 23.5 © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 23.5 © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 23.5 © 1989-2022 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 23.5 © 1989-2022 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 23.5 © 1989-2022 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” PRC 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin” Radial Blur 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 23.5 © 2003-2022 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 23.5 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 23.5.1, © 1999-2022 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 23.5, © 2002-2022 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Substance Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” U3D 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin” Underpainting 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 23.5 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 5.12.1.4 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.12.1/" CDO: 1.125.1
CmdN: 1.13.2
CDP: 1.149.0
Projects: 1.4.5 Loaded at: 179 ms - launch time impact: 13 ms Content Credentials (Loaded) 0.31.6.0 - from the file "Required Folder" Loaded at: 5291 ms - launch time impact: 0 ms ccx-timeline (Prepared) 3.0.3.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 23.6.0.0 - from the file "Required Folder" Loaded at: 5292 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 23.12.0.0 - from the file "Required Folder" Share Panel (Loaded) 1.0.3.0 - from the file "Required Folder" Loaded at: 183 ms - launch time impact: 0 ms CC Libraries Panel (Prepared) 3.21.13.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/" CAPTURE: 2.0.41 STOCK: 4.0.2 Photoshop UXP Export-As (Prepared) 5.8.13.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder" Loaded at: 5292 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 5079 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 5080 ms - launch time impact: 0 ms Discover Panel (Loaded) 2.9.0.29 - from the file "Required Folder" Loaded at: 5294 ms - launch time impact: 0 ms Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 5530 ms - launch time impact: 0 ms Neural Filters (Registered) 1.13.3.0 - from the file "Required Folder" Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/index.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/extensions/capture/capture.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/manager.html” Installed TWAIN devices: NONE

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Thank you for your sysinfo @Isabel239725499scw it appears you do not have enough RAM for Ps.

Memory available to Photoshop: 5186 MB - Ps requires 8gb alone to operate and this does not include what the computer's OS needs or other apps that might be runing:

https://helpx.adobe.com/photoshop/system-requirements.html

 

It might be possible to revert to an older version of Ps that will work for your system:

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

Thank you,

-- Cory

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New Here ,
Sep 19, 2022 Sep 19, 2022

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Would clearing up storage space fix that? I've been using Photoshop on this computer for months now with no problem and this just occurred last week.

 

Thank you for your time @CoryShubert !!

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Many factors can be at play, it is hard to tell. IF you shut down all apps and only had Ps running, maybe?  Again, if things worked for you in the past, the best thing would be to roll back to a stable version that ran on your computer.

 

Thank you,

-- Cory

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