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Can't Make New Project/document in Photoshop on Windows

New Here ,
Aug 04, 2021 Aug 04, 2021

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Photoshop will open but will not display the project window upon activation. I click File and then select New Project, but the program does not respond. I can open old projects but cannot save them.

 

I have uninstalled and reinstalled Photoshop multiple times with no improvement.Similarly, I have attempted different compatibility modes and troubleshooter solutions with no progress.

 

Any advice?

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Adobe Employee ,
Aug 05, 2021 Aug 05, 2021

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Hi,

 

We're sorry about the trouble with Photoshop while trying to create a new project. Would you mind sharing the version of Photoshop you're using along with your computers operating system? Are you getting an error while trying to save the files or nothing happens like in the case of creating new documents?

 

Please ensure you have all available Windows updates installed on the computer. You can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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