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Can't open 5gb psb file because of program error

New Here ,
Apr 09, 2024 Apr 09, 2024

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Hello all, 

 

I'm hoping somebody can help me with this. I'm on a MacBook Pro, Apple M1 Max and I have a psb file that's 4.74GB and PS won't open it due to "a program error." I'm hoping to just get it opened then I can divide it into 2 or 3 more managable sized documents.

 

Please let me know if anybody has an answer to this!

 

Thank you so much in advance,

Hung

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LEGEND ,
Apr 09, 2024 Apr 09, 2024

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Is this file on your internal drive? Please post your system info, from the Help menu.

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New Here ,
Apr 09, 2024 Apr 09, 2024

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It was on an external hard drive, but I just pulled it onto my internal hard drive and I'm still getting the same error. Here's my system info: Apple M1 Max, 64GB memory, MacOS Sonoma version 14.4.1.

 

Thanks!

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LEGEND ,
Apr 09, 2024 Apr 09, 2024

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No, please post the actual system info. Not a summary.

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New Here ,
Apr 10, 2024 Apr 10, 2024

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Thanks so much for replying, but I just recreated the document. I needed it asap. Thanks though!

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New Here ,
Apr 10, 2024 Apr 10, 2024

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Actually I recreated it now and I have the same error. I'm assuming one of the layers I have is corrupt for some reason. Although theres no way to tell because I can't open it. Do you think this is still salvagable @Lumigraphics  

Screenshot 2024-04-10 at 11.08.22 AM.png

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New Here ,
Apr 10, 2024 Apr 10, 2024

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Nevermind @Lumigraphics I got it to work!

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New Here ,
Apr 12, 2024 Apr 12, 2024

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Hello! How could you solve it? I have the same problem as you, thank you!

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