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Can't Open/Create Photoshop files or Close without Task Manager

New Here ,
Aug 12, 2021 Aug 12, 2021

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Here is what the Photoshop User Diagnostics came up with.  Photoshop CC 2021 22.4.3  

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
0 address: 0x00007FF73E2C93FB base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF73C9C3A64 base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF73C9C2FC9 base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF73BF77804 base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF73BF77461 base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF73BF77661 base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF73BF77481 base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF73BF81E7D base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF73CA058CE base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF73CA08171 base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF73CA07C46 base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF73C9E2459 base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF73A68BD36 base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF73A68BDC3 base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF73A67FCA8 base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF73A69597C base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF73A90A56E base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF73A68233B base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF73A8CDAB2 base: 0x00007FF73A220000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFB6F847034 base: 0x00007FFB6F830000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFB6FA22651 base: 0x00007FFB6F9D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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Hi there,

Sorry to learn abou the program error. Could you please try updating Photoshop to version 22.5 through the Creative Cloud Desktop app and let us know if it helps?

Regards,

Sahil

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