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can't open downloaded cloud files

New Here ,
Jan 04, 2023 Jan 04, 2023

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My organisation has lost some users recently and I need to open their files. I get email link to download them. But when I unzip them and double click on them I get message " photoshop can't opec cloud files because they are exported as local files.

I also tried to change ownership of cloud folders for those users and made myself an owner. But it doesn't make any change, I can't see them in my cloud files.

Is there other way to open them?

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Community Expert ,
Jan 04, 2023 Jan 04, 2023

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open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

<moved from cc services>

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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Probably you don't need to download them literally and let the PS app handle it. Try accessing the file directly from PS using the Files > Your Files menu or accessing via the Web. See the following article for more details

https://helpx.adobe.com/in/photoshop/using/manage-cloud-documents-photoshop.html

-Manan

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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Probably this would get more relevant ideas in the Photoshop forum so moved it over.

-Manan

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