can't open jpg file from dropbox using ps

[Kenneth Ngu]

error massage open jpg / drag to open jpg file in ps cc.

anybody have solution for this issue ?

[Guest · Accepted solution]

Hi

Try updating your Camera Raw to version 12.0.1

[Kenneth Ngu]

Thank you

[NB, colourmanagement]

Hi Kenneth_Ngu

Maybe try downloading the file from dropbox to your desktop first - then if Photoshop still cannot open try opening it with another application.

Also pewrhaps you'd try Photoshop with another Jpeg which, if it opens OK,  should rule out any issue in Photoshop.

I hope this helps

if so, please "like" my reply and if you're OK now, please mark it as "correct", so that others who have similar issues can see the solution

thanks

neil barstow, colourmanagement.net

[Kenneth Ngu]

soved by camera raw update.