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can't open jpg file from dropbox using ps

Community Beginner ,
Nov 12, 2019 Nov 12, 2019

error massage open jpg / drag to open jpg file in ps cc.

 

anybody have solution for this issue ?

 

 

Screen Shot 2019-11-13 at 3.46.46 pm.png

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correct answers 1 Correct answer

Deleted User
Nov 13, 2019 Nov 13, 2019

Hi

Try updating your Camera Raw to version 12.0.1

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Guest
Nov 13, 2019 Nov 13, 2019

Hi

Try updating your Camera Raw to version 12.0.1

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Community Beginner ,
Nov 18, 2019 Nov 18, 2019
LATEST

Thank you

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Community Expert ,
Nov 13, 2019 Nov 13, 2019

Hi Kenneth_Ngu

 

Maybe try downloading the file from dropbox to your desktop first - then if Photoshop still cannot open try opening it with another application.

Also pewrhaps you'd try Photoshop with another Jpeg which, if it opens OK,  should rule out any issue in Photoshop.

 

I hope this helps

if so, please "like" my reply and if you're OK now, please mark it as "correct", so that others who have similar issues can see the solution

thanks

neil barstow, colourmanagement.net

 

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Community Beginner ,
Nov 18, 2019 Nov 18, 2019

soved by camera raw update.

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