Can't open MOV file in Photoshop CC 20.0.5 Mac

Explorer ,
Jul 01, 2019 Jul 01, 2019

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I am trying to open an mov file for editing. I have tried multiple different files using both File/Open and Add Media from the Timeline. In all cases the program grinds for a long time and then comes back with  "Could not complete your request because the video file could not be opened."

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correct answers 4 Correct answers

Adobe Community Professional , Jul 04, 2019 Jul 04, 2019
Thank you for the video. It's HEVC, which is not supported by Adobe CC yet, I think. If I export it to MOV from QuickTime (with HEVC option unchecked), it will create H.264 MOV. Then encode this to H.264 MP4 from Adobe Media Encoder. The resultant MP4 will open in Photoshop. I know this is not elegant at all and you don't want doing it. Hope someone knows a better way.

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Adobe Employee , Jul 15, 2020 Jul 15, 2020
For Iphone  go in iphone, go to Settings > Camera Tap Formats and change from “high efficiency” to “Most compatible” also in Iphone xr Go to Settings > Photos. In the TRANSFER TO MAC option change from  “keep original” to “automatic "to mac settings in Iphone XR from “original” to “automatic” and transfers the old videos to Desktop again, this should convert them as well,

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New Here , Nov 30, 2021 Nov 30, 2021
Hello, I have the same issue. The solution is to open the Intel version for photoshop. 

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Adobe Community Professional , Nov 30, 2021 Nov 30, 2021
Hello, prior to the 23.4 update, (update if you are on an M1 mac), one had to run Photoshop in  Rosetta mode to process videos: https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html Now with Ps23.4, the feature is built in the native version: https://helpx.adobe.com/photoshop/using/whats-new/2022-3.html#other-enhancements

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LEGEND ,
Jul 01, 2019 Jul 01, 2019

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Photoshop is for images mate a Mov file is video, owned by Apple and aimed at older software like Flash

you will need a codex to play the file in any media playing software and assuming you have a codex installed i.e, it plays then you could use Adobe Premiere to edit it

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New Here ,
Apr 19, 2020 Apr 19, 2020

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Photoshop edits video and has for at leat 7 years Mate.

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New Here ,
May 11, 2021 May 11, 2021

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How else do you think you make easy gifs?

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Explorer ,
Jun 20, 2022 Jun 20, 2022

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How is a Mov file container 'aimed at older software like Flash' mate?

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Enthusiast ,
Jul 01, 2019 Jul 01, 2019

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How large is the video clip?

I made a short (7sec) .MOV file and I was able to open it in Ps via File>Open

When I've tried to work with large clips, I've ran into issues. Longer clips would work better in Adobe Premiere.

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Explorer ,
Jul 01, 2019 Jul 01, 2019

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The file I want to edit is quite large - 70 GB. But I have tried tiny ones of only a few seconds and 200 MB. I have used PS successfully in the past to edit mov files, but since the most recent upgrades, can no longer get it to work

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Explorer ,
Jul 01, 2019 Jul 01, 2019

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Should mention that I have also tried mp4 files, with no luck

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Adobe Community Professional ,
Jul 02, 2019 Jul 02, 2019

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I just tried and I can open 4GB MOV instantly, but 70GB sounds a bit excessive. Can you create a smaller MOV (using QuickTime Player if you have no video editing software) and try again?

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Explorer ,
Jul 02, 2019 Jul 02, 2019

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As I mentioned, I've tried, 200 MB, 1 GB, and 2 GB mov files. None will open.

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Adobe Community Professional ,
Jul 02, 2019 Jul 02, 2019

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Can you open your MP4/MOV in other software like video player?

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Explorer ,
Jul 02, 2019 Jul 02, 2019

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Yes, of course, they work fine in Quicktime.

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Adobe Community Professional ,
Jul 03, 2019 Jul 03, 2019

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Can you send me a MOV file you can't open by any chance? (A small one )

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Explorer ,
Jul 04, 2019 Jul 04, 2019

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here is a download link to a file (300 MB) DSCF8041.MOV - Google Drive

At this point Lightroom is also broken and won't import any video files. It seems that people have been complaining about this problem for many years.

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Adobe Community Professional ,
Jul 04, 2019 Jul 04, 2019

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Thank you for the video. It's HEVC, which is not supported by Adobe CC yet, I think. If I export it to MOV from QuickTime (with HEVC option unchecked), it will create H.264 MOV. Then encode this to H.264 MP4 from Adobe Media Encoder. The resultant MP4 will open in Photoshop. I know this is not elegant at all and you don't want doing it. Hope someone knows a better way.

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Hey @Kenneth Kawamoto  thanks for your suggestion! I've also tried this and it doesn't work. I0m using the latest Photoshop version on a M1 Mac 😞

Screen Shot 2021-07-06 at 14.52.14.pngScreen Shot 2021-07-06 at 14.52.03.png

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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Can you DM me your MOV file (you can chop it in QuickTime to make it smaller)?

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New Here ,
Nov 09, 2021 Nov 09, 2021

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@Kenneth Kawamoto 

 

Hi I seem to have encourtered this same issues as @Gisele0D44 in terms of trying to open an image sequence (.jpeg, .psd), I have treid to drop a .mov, .mp4 with that same window popping up. I can not send you an example of the content I am trying to convert over to a GIF but I would assume its a similar issue.

 

Side note I am also expeierencing that exporting to Media encoder from an AF project is not loading up the instance of the project I am trying to export.

 

I am running Monterey on the new Apple M1 Pro  

 

Thanks

Scott

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Hello, I have the same issue. The solution is to open the Intel version for photoshop. 

default220087353y1esi_0-1638270042801.png

 

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Yesssss! Thank you!

 

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Try the Adobe Media Encoder, it will solve the problem.

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Adobe Community Professional ,
Nov 30, 2021 Nov 30, 2021

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Hello, prior to the 23.4 update, (update if you are on an M1 mac), one had to run Photoshop in  Rosetta mode to process videos: https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html

Now with Ps23.4, the feature is built in the native version: https://helpx.adobe.com/photoshop/using/whats-new/2022-3.html#other-enhancements

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New Here ,
Nov 18, 2019 Nov 18, 2019

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I've had the same problem. Via System Preferences > Security & privacy > Files & folders I allowed Photoshop access to my iCloud folder ”Documents” and after that everything worked fine. 

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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This worked for me!!! Thank you so much!

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New Here ,
Aug 16, 2021 Aug 16, 2021

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Worked for me too! Thanks! 🙂

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