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Can't open MOV file in Photoshop CC 20.0.5 Mac

Explorer ,
Jul 01, 2019 Jul 01, 2019

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I am trying to open an mov file for editing. I have tried multiple different files using both File/Open and Add Media from the Timeline. In all cases the program grinds for a long time and then comes back with  "Could not complete your request because the video file could not be opened."

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correct answers 4 Correct answers

Community Expert , Jul 04, 2019 Jul 04, 2019

Thank you for the video. It's HEVC, which is not supported by Adobe CC yet, I think. If I export it to MOV from QuickTime (with HEVC option unchecked), it will create H.264 MOV. Then encode this to H.264 MP4 from Adobe Media Encoder. The resultant MP4 will open in Photoshop. I know this is not elegant at all and you don't want doing it. Hope someone knows a better way.

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Adobe Employee , Jul 15, 2020 Jul 15, 2020

For Iphone 

  1. go in iphone, go to Settings > Camera
  2. Tap Formats and change from “high efficiency” to “Most compatible”

also in Iphone xr Go to Settings > Photos. In the TRANSFER TO MAC option change from

 “keep original” to “automatic "to mac settings in Iphone XR from “original” to “automatic” and

transfers the old videos to Desktop again, this should convert them as well,

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New Here , Nov 30, 2021 Nov 30, 2021

Hello, I have the same issue. The solution is to open the Intel version for photoshop. 

default220087353y1esi_0-1638270042801.png

 

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Community Expert , Nov 30, 2021 Nov 30, 2021

Hello, prior to the 23.4 update, (update if you are on an M1 mac), one had to run Photoshop in  Rosetta mode to process videos: https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html

Now with Ps23.4, the feature is built in the native version: https://helpx.adobe.com/photoshop/using/whats-new/2022-3.html#other-enhancements

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New Here ,
Mar 12, 2023 Mar 12, 2023

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Thnak you! For me, it was that Photoshop inexplicably wasn't allowed access to "Removeable Volumes." Fixed in exactly the same place. 

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New Here ,
Aug 11, 2022 Aug 11, 2022

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Thank you so much! 😉 

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New Here ,
Oct 24, 2023 Oct 24, 2023

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Thank you!!!! After search, your was the only answer that works. 

 

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Community Beginner ,
Jan 12, 2020 Jan 12, 2020

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Still not working on Mac in versions 20.0.8 or 21.0.2. Works fine in Windows, version 20.0.6 using the same video file. It's a bug in the Mac version.

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New Here ,
Jan 22, 2020 Jan 22, 2020

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Hello,

 

I had the same problem when I did a screen recording via QuickTime and tried to import to Photoshop. After 10 minutes of frustration I found out that the FILE NAME WAS THE PROBLEM because it was directly saved as 'Screen Recording 2020-01-22 at 1.34.18 PM.mov', so I just changed the name of the file to 'asd.mov' and it worked.

GUYS MAKE SURE THAT FILE NAME IS NOT CRETING THE PROBLEM.

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Community Beginner ,
Jan 25, 2020 Jan 25, 2020

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I'm sure you're onto other things by now but I'm curious...you're using Mac -you automatically have iMovie as part of your operating system for free. Why are you wanting to edit large video files in Photoshop other than maybe to touch up -if that's even possible. I use Final Cut Pro X & Apple Motion 5 but iMovie is a dandy and extremely robust app designed FOR mov editing. Cheers. xoxo

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Community Beginner ,
Feb 03, 2020 Feb 03, 2020

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Hi,

I'm having the same problem except on Windows 10. I'm creating timelapse videos using HEVC H.265. They play just fine on the Windows player. But, when I try to open it in PS CC 2020 for adding audio, I get an error saying the file can't be opened. It's not a big deal. I can go back to H.264. But, I'd like to experiment with higher resolution availability.

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Adobe Employee ,
Jul 15, 2020 Jul 15, 2020

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For Iphone 

  1. go in iphone, go to Settings > Camera
  2. Tap Formats and change from “high efficiency” to “Most compatible”

also in Iphone xr Go to Settings > Photos. In the TRANSFER TO MAC option change from

 “keep original” to “automatic "to mac settings in Iphone XR from “original” to “automatic” and

transfers the old videos to Desktop again, this should convert them as well,

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New Here ,
Sep 14, 2020 Sep 14, 2020

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Adobe has helped me: Adobe referred me to this thread, but it is not acceptable for me, because I could already open my mov file and therefore do not buy the encoder, because Adobe suggests it. Adobe has helped me: I have reset my PS version. I duplicated the file and put it into the documents folder. PS could open the file without any problems. I don't know if the reset was necessary.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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It worked, thanks a lot!

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New Here ,
Dec 14, 2020 Dec 14, 2020

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I had the same issue, you can sort it by changing the record format in your iphone camera settings.

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Hello,

I wonder if you might record a quick screen demo of your encoding process in the Adobe Media Encoder.

I have attempted several export variations without luck and I am sure that others would like to resolve this issue as well.

Thanks,

Russell Brown

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New Here ,
Aug 11, 2021 Aug 11, 2021

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@Kenneth Kawamoto I have also tried to save my files a few different ways from Adobe Media Encoder and it did not work. I have a mac with macOS Catalina 10.15.7 and I'm able to open .mov and .mp4 files to create a gif. However, where ever I work on my new computer with macOS Big Sur 11.3.1 I get the error "Could not complete your request because Photoshop does not recognize this type of file."

 

Can you record your encoding process and share it with us?

 

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New Here ,
Aug 11, 2021 Aug 11, 2021

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Hello,

 

My issue with video files is a very old issue and I am now able to open video files in Photoshop running under macOS Big Sur. My issue was related to an installed version of Insta360 Studio on my MAC.

I had to uninstall Insta360 Studio completly to eliminate my video issues with Photoshop.

Perhaps you are having a similar issue.

 

Sincrely,

Russell Preston Brown

 

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New Here ,
May 11, 2022 May 11, 2022

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Hi, I am having this same problem but i do not have the Insta360 on my computer.

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New Here ,
Jan 11, 2023 Jan 11, 2023

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Open Abode Media Encoder > convert file to an .mp4 > import. 

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Community Beginner ,
Sep 28, 2023 Sep 28, 2023

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I am so annoyed, the software is so unstable. On and off standards! Waste a lot of time troubleshooting simple task =(

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