Can’t open my file, says it’s not a valid psd file

[cherocherohasuhasu]

Hi I'm having some trouble opening my file, when I click it says it doesn't appear to be a valid psd file, I've tried going on the website to test it and then opening it in Fresco but nothing seems to be working. It shows up in the version history which I could only save by screenshotting 

otherwise I literally can't access my layers and stuff 

please help 😢😢

[cherocherohasuhasu]

By the way I did try to duplicate it too, it still won't work, usually it would but now it doesn't ??

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Peru Bob]

Try this:

https://helpx.adobe.com/photoshop/kb/error-not-a-valid-photoshop-document.html

[Srishti Bali]

Hi @cherocherohasuhasu

Thanks so much for reaching out. I agree with the suggestions shared by @Peru Bob. In addition to that, could you please visit this page: https://adobe.ly/4kxjo45 and check if your file appears there? If it does, try clicking on the three dots next to the file and select Download. Once the file is downloaded, please try opening it from your device.

Hope this helps! Let us know how it goes or if you need any further assistance.

Regards,

Srishti

[cherocherohasuhasu]

I did try that already it didn't work