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Can't open PNG in Photoshop

New Here ,
Dec 28, 2017 Dec 28, 2017

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I updated my Photoshop file from the Adobe CC to the latest version, which is version 19.0.1. Anyways, now whenever I try to open a PNG file to edit in Photoshop or place both an embeded and linked image in a Photoshop file, I get an error message that pops up and says that it cannot open it, saying that it's not a PNG file. I checked the properties to the image I want to edit, it is a PNG. I can manage to save out as a PNG file, I just can't open or place an image. I'm not sure if it is a server error because I did save it online and the image I am sharing is a screenshot I took and it is originally a PNG file, or maybe it is a glitch with Mac users because my operating system is Windows 10.

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correct answers 1 Correct answer

Deleted User
Mar 13, 2018 Mar 13, 2018

The issue has been fixed in the latest update

More info

Fixed issues in Adobe Photoshop CC

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Adobe
Community Beginner ,
Feb 26, 2018 Feb 26, 2018

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Ged,

This worked for me!  I'm back in business

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New Here ,
Mar 02, 2018 Mar 02, 2018

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Thanks! It did the trick.

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Explorer ,
Mar 13, 2018 Mar 13, 2018

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This worked for me too. I optimise all PNGs using TinyPNG. My images went all messed up until I unchecked as instructed. Do you know exactly why this problem is occurring? Another update that causes problems!!!!!! When will Adobe test properly  before releasing updates???

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Guest
Mar 13, 2018 Mar 13, 2018

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The issue has been fixed in the latest update

More info

Fixed issues in Adobe Photoshop CC

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Explorer ,
Mar 13, 2018 Mar 13, 2018

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Well, that's odd... as the problem only started for me this morning after updating to the latest update.

However, I have now turned the extension option back on and all is good.

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Community Expert ,
Mar 13, 2018 Mar 13, 2018

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The latest update is the update released today

JJMack

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Explorer ,
Mar 13, 2018 Mar 13, 2018

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Yes... I updated at 9am this morning, then when I tried to open an image that had PNG compression, like TinyPNG, Photoshop showed only raw data. By turning off the extensions in plugins, quitting and then restarting resolved the issue.

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Community Expert ,
Mar 13, 2018 Mar 13, 2018

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Good to hear you are working. Hopefully Adobe will continue fixing this version of Photoshop before releasing the next buggy version off Photoshop.

JJMack

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Community Beginner ,
Mar 29, 2018 Mar 29, 2018

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Thanks.  That solution worked for me also Ged Traynor. I was having the strange rainbow coloring when I opened pngs also.

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Community Beginner ,
Feb 26, 2018 Feb 26, 2018

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denised,

Thanks for getting back to me!  I actually got a response from Ged Traynor

that solved my problem.  Am still going to inquire at my Mac place about a

GPU upgrade.

Regards,

Steve

(Personal/Business contact information not allowed in the forums--Moderator)

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New Here ,
Apr 13, 2022 Apr 13, 2022

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LATEST

Too late but might help. I tried the GBU trick on both 2018 and 2020 versions but didn't work for me.

Solution

Use an online PNG tool even if file size 5 MB plus, I used onlinepngtools to upload and save the file on the fly but unfortunately one by one!

 

 

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