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Can't Print -- Apple M1 | Big Sur 11.1 | Photoshop 21.1.0

Explorer ,
Dec 16, 2020 Dec 16, 2020

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Just what the title says.  I have pinter drivers installed, my system sees the printer & I have no problem printing in other applications.  

 

If I try to print in Photoshop, I get all the normal dialogue boxes, Photoshop sees the printer and I can otherwise interact with it (check supplies, etc.) and everything appears to be fine including when I hit 'print'.  But nothing is printed and nothing shows up in the print queue.  No errors reported.

 

 

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correct answers 2 Correct answers

Community Expert , Dec 16, 2020 Dec 16, 2020

Have you tried resetting preferences? Although user preferences do not contain print settings, resetting also restores Photoshop's internal preferences which are saved when Photoshop closes. If they become corrupt then various issues can occur. [Thx DavesCM]

I suggest you try reset Photoshop’s preferences & see if it helps? 

https://t.co/ulJI7cGn1G
https://helpx.adobe.com/photoshop/using/preferences.html
You may want to backup your settings beforehand: 
https://t.co/4dX7gkr36D
https://helpx.adobe.com/in/photoshop/using/preset-migration.html

...

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Community Expert , Oct 28, 2022 Oct 28, 2022

Hi, @Shamer thank you for that additional info.

You are right that the shortcut deletes the preferences, but I would rather suggest users to move the preferences folder, in case it does not fix their issues, or if they have unsaved actions, presets, or lots of preferences they tweaked. etc.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process.

Also, I believe that you can reset the print configuration for

...

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Community Expert ,
Dec 16, 2020 Dec 16, 2020

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Have you tried resetting preferences? Although user preferences do not contain print settings, resetting also restores Photoshop's internal preferences which are saved when Photoshop closes. If they become corrupt then various issues can occur. [Thx DavesCM]

I suggest you try reset Photoshop’s preferences & see if it helps? 

https://t.co/ulJI7cGn1G
https://helpx.adobe.com/photoshop/using/preferences.html
You may want to backup your settings beforehand: 
https://t.co/4dX7gkr36D
https://helpx.adobe.com/in/photoshop/using/preset-migration.html

 

If that doesn’t help it may be time to reinstall photoshop. Use the Adobe CC cleaner tool to remove all traces first.

Uninstall photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]
 
Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

https://forums.adobe.com/thread/2405286

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Explorer ,
Dec 28, 2020 Dec 28, 2020

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I have not tried any reinstalling but this was a brand new computer and a brand new fresh install with Creative Cloud apps the first things to be installed...  This was not a migration - I was starting from scratch.  If no one else is experiencing this issue I guess I'll have to go through uninstall/reinstall process.

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Community Expert ,
Dec 29, 2020 Dec 29, 2020

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Explorer ,
Jan 02, 2021 Jan 02, 2021

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Why Photoshop v21?  Because v22 literally crashes the moment I try to open any old documents....

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Explorer ,
Oct 27, 2022 Oct 27, 2022

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Bought a new Mac Studio earlier this month and, unbelievably, this problem has occurred again!  Latest Mac OS, latest CC, latest Photohop.  Same exact symptoms.  Go to print, it goes though the process and reports no issues but nothing gets printed.  If I save the PSD as a PDF and open it in Preview, I can print from there no problem )ame as before).  

 

In fact, so far every application I've tried has no problem printing except for Photoshop.  I did eventually figure it out last time but not sure if it was any of the advice given here and, of course, I never came back to update or confirm the solution.  Sigh.  Karma.

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Explorer ,
Oct 27, 2022 Oct 27, 2022

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Yes, resetting preferences does fix the problem.  Which is weird because this isn;t a migration or restore from back up.  This is was a fresh install of everyting on a brand new computer and my preferences were not brought over from my other computer  -  I manually went through and changed the few things I prefer differently with Photoshop.   

 

As a shortcut for anyone else encountering this problem, you hold down command+option+shift while launching Photoshop and you'll be asked if you want to reset preferences via a dialogue box. 

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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Hi, @Shamer thank you for that additional info.

You are right that the shortcut deletes the preferences, but I would rather suggest users to move the preferences folder, in case it does not fix their issues, or if they have unsaved actions, presets, or lots of preferences they tweaked. etc.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process.

Also, I believe that you can reset the print configuration for a given file by holding the spacebar as you open it: 

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

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