Can't Quit Photoshop due to Background Save Disc Error

New Here ,
Dec 11, 2020 Dec 11, 2020

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First of all for reference, I am using Photoshop v 21.2.4 on a 2018 MacBook Pro 15" running macOS Catalina 10.15.7.

 

I am trying to quit photoshop, but the program is not allowing me to. When I press try to quit or force quit through photoshop, the app dock, or from the activity monitor, I get this error message:

Screen Shot 2020-12-11 at 3.59.17 PM.png

 

 Then, when I click save on the file, it gives me these two error messages, right after each other.

Screen Shot 2020-12-11 at 3.59.29 PM.png


Screen Shot 2020-12-11 at 3.59.36 PM.png

 

 If I click save as I get this message:

Screen Shot 2020-12-11 at 4.06.49 PM.png

 

The save % has been at 0 for multiple days: 

Screen Shot 2020-12-11 at 4.08.58 PM.png

 

I have tried saving other files in photoshop and they are working fine. I don't care if I lose the work done on this file. I just want to quit out of photoshop. Please help.

 

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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In this situation, you may have to force restart the mac. 

If issues persist:

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

 

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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@NB, colourmanagement net 

 

This is the fourth old thread this morning? It's from December 2020.

 

Jane

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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