Can't save a file on my computer

New Here ,
Apr 05, 2022 Apr 05, 2022

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I can't save a PSD file on my computer.

I open "Save as" and get the dialog with the "save on computer" and "creative cloud" options but when I choose "Save on Computer" nothing happens.

 

I tried "Reset All Warning Dialogs in Preferences > General" but still nothing. The only thing I could do was to save on Creative Cloud in order not to loose all my work and quit Photoshop, open the file from thw cloud and then I could save it on my computer. I even ticked the "don't show again" box but, when I tried to save another file I got the same problem.

 

The only way Photoshop allows me to save a file on my computer is if I quit the app after every file I save and open it again, which I don't want to have to do and really gets on my nerves.

Anybody else got this problem? How can I fix this?

Thanks

 

I'm using 23.2.2 on a Mac M1

 

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Explorer ,
Apr 05, 2022 Apr 05, 2022

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Hi. Nothing happens when you click the Save on Computer button? The current Creative Cloud window should close when you click that button and the standard Save dialog window should appear.

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Try renaming the UXP folder
Rename the UXP folder to ~UXP.
• (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
• (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

If that fixes it, I'd like to get a copy of the renamed UXP folder.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Apr 05, 2022 Apr 05, 2022

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When I click "save on computer" the window closes without taking me to the next window where I choose the folder where I want to save the file. The first window with the "save on computer" and "save on creative cloud" closes without a further action. 

Everytime I quit Photoshop and restart it I can "save on computer" once without a problem, but after I get the same problem again.

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New Here ,
Apr 05, 2022 Apr 05, 2022

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It worked for 3 different files I worked on and saved and then after the fourth it stopped working again and had to save to Creative cloud and quit Photoshop and start again. And then same thing - I could save on computer a couple of files and then again the same thing.

It's very frustrating.

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Adobe Employee ,
Apr 15, 2022 Apr 15, 2022

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Did you you try the solution with the UXP folder I posted above?


Senior Product Manager - Customer Advocacy - Digital Imaging

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