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Can't use back up drive as Scratch Disk

New Here ,
Nov 17, 2022 Nov 17, 2022

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TO THE RIGHT MY BACKUOP PLUS DRIVE SAY I HAVE OVER 900 GB FREE BUT AS YOU CAN SEE PHOTOSHOP SAYS I ONLY HAVE 1.50 GB FREE. HOW DO I FIX THIS?

 

Screen Shot 2022-11-17 at 9.17.50 PM.png

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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How big is the "Photoshop HD" drive and is "Backup Plus" a backup of "Photoshop HD"?

 

If you attach a drive that isn't used by a backup utility or Time Machine does the drive report the correct size?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Engineering would also like some logs to diagnose the problem, please do the following:

 

  1. Download this PSUserConfig.txt
  2.  Place the file here: ~Library/Preferences/[Photoshop_version]Settings/
  3. A new log (usually prefixed with pslog_) for each Photoshop session will be written to
    • Windows: "C:\Users<USER>\AppData\Roaming\Adobe\Adobe Photoshop <YEAR>\Logs"
    • Mac: "/Users/<USER>/Library/Logs/Adobe/Adobe Photoshop <YEAR>"
  4. Share the logs by posting a URL to the log file using CC files or dropbox, or something similar
  5. After the logs are shared, you can remove the PSUserConfig.txt file

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 21, 2022 Nov 21, 2022

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Hi Sean,

 

Are you using the Seagate Toolkit software to manage your backups? Can you share a screenshot of how you have it configured?

Thanks,
Hannah

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