Can't use back up drive as Scratch Disk

[Sean27195289w8nz]

TO THE RIGHT MY BACKUOP PLUS DRIVE SAY I HAVE OVER 900 GB FREE BUT AS YOU CAN SEE PHOTOSHOP SAYS I ONLY HAVE 1.50 GB FREE. HOW DO I FIX THIS?

[J453]

How big is the "Photoshop HD" drive and is "Backup Plus" a backup of "Photoshop HD"?

If you attach a drive that isn't used by a backup utility or Time Machine does the drive report the correct size?

[J453]

Engineering would also like some logs to diagnose the problem, please do the following:

1. Download this PSUserConfig.txt
2.  Place the file here: ~Library/Preferences/[Photoshop_version]Settings/
   • Note: The user Library folder is hidden on macOS. See Access hidden user library files | macOS for more information
3. A new log (usually prefixed with pslog_) for each Photoshop session will be written to
   • Windows: "C:\Users<USER>\AppData\Roaming\Adobe\Adobe Photoshop <YEAR>\Logs"
   • Mac: "/Users/<USER>/Library/Logs/Adobe/Adobe Photoshop <YEAR>"
4. Share the logs by posting a URL to the log file using CC files or dropbox, or something similar
5. After the logs are shared, you can remove the PSUserConfig.txt file

[Hannah Nicollet]

Hi Sean,

Are you using the Seagate Toolkit software to manage your backups? Can you share a screenshot of how you have it configured?

Thanks,
Hannah