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Can't use Generative AI

New Here ,
Jan 31, 2025 Jan 31, 2025

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Hello,

 

I cannot use the Generative AI features in Photoshop. Is there anything I am missing? Why are these options greyed out? 

I've seen it could be related to the DoB but I can't find where to update my DoB, although I believe it should be the correct one anyway.

 

Any help is welcome.

 

Thank you,

Simon.

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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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Could you specify the version of Photoshop you're using? Additionally, please outline the steps taken and the expected outcome.

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New Here ,
Jan 31, 2025 Jan 31, 2025

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Hello,

 

I'm running 25.9.1. If I use the selection tool, the generative fill is greyed out and any other AI features just won't work. 

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Community Expert ,
Feb 01, 2025 Feb 01, 2025

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@SimonDfrg maybe try this. Even though you have selected the 'selection tool,'  selected. try selecting an layer. See my marching ants or marquee selection of my whole layers (as a sample). In my Contextual Task Bar, I can enter my prompt if I want to now and run AI command

creativeexplorer_0-1738413768403.pngexpand image

 

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