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Can't use GPU on Surface Pro X with Photoshop

New Here ,
Aug 16, 2021 Aug 16, 2021

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Hi,

 

I was looking for a windows tablet computer to draw on with Photoshop, so I bought myself a Surface Pro X.

 

After a long discussion with Microsoft's support, he just said "the Surface Pro X's GPU isn't powerfull enough to run thoses options.

 

For a 2k€ computer/tablet, I think it's a complete nonsense to say this device need more power.

 

Does someone have the same problem ? Is it possible to do something about it ?

 

Everything is on date, windows, drivers, PS etc.

 

Thanks a lot.

 

 

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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If Photoshop is telling you (sorry, only speak English) that GPU isn't going to run, the Microsoft guy is correct; it isn't going to run. 


Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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New Here ,
Aug 16, 2021 Aug 16, 2021

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Thanks for your answer !

 

Photoshop is actualy telling me there is some error about the gpu driver, and I have to update it and try again to check the box.

 

This is why i'm sceptical about the fact that I can't even try to use it. But maybe you and the Microsoft guy are right.

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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The system requirements are what they are. 
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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