Cancel subscription problem

New Here ,
Mar 08, 2022 Mar 08, 2022

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Hello, I would like to ask for some help, 7 days ago I registered for a free trial version of photoshop. However, I was never able to use the trial version. Today I wanted to cancel the subscription but I received messages that I need to change the billing information because it was invald, although the payment details were correct, I updated details but I still got the same message. I also used the paypal account, but it did not work either. I see that my credit card was charged several times (4 times) with 1,00 euro each time. I have no idea who to contact since there are no details on the website. I would like to cancel my subscription, can you please let me know how?

 

I would appreciate it if you can help me on this matter.

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Adobe Community Professional ,
Mar 08, 2022 Mar 08, 2022

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Hi!

 

I would try to contact customer support directly. Below is the link to phone and chat. Hope it helps!

 

Contact us (adobe.com)

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Adobe Community Professional ,
Mar 08, 2022 Mar 08, 2022

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I would appreciate it if you can help me on this matter.

By @Ioanna T

 

In addition to what Chris said, do not respond to anyone who sends you a PM, as it is likely to be from a scammer. Only Adobe Customer Care can help with billing.

 

Jane

 

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