Cancel subscription problem

[Ioanna T]

Hello, I would like to ask for some help, 7 days ago I registered for a free trial version of photoshop. However, I was never able to use the trial version. Today I wanted to cancel the subscription but I received messages that I need to change the billing information because it was invald, although the payment details were correct, I updated details but I still got the same message. I also used the paypal account, but it did not work either. I see that my credit card was charged several times (4 times) with 1,00 euro each time. I have no idea who to contact since there are no details on the website. I would like to cancel my subscription, can you please let me know how?

I would appreciate it if you can help me on this matter.

[Chris 486 · Accepted solution]

Hi!

I would try to contact customer support directly. Below is the link to phone and chat. Hope it helps!

Contact us (adobe.com)

[jane-e]

I would appreciate it if you can help me on this matter.

By @Ioanna T

In addition to what Chris said, do not respond to anyone who sends you a PM, as it is likely to be from a scammer. Only Adobe Customer Care can help with billing.

Jane

[Ante26678849uqnf]

I've been wanting to cancel the Adobe Photoshop trial for a month now, but I don't have that option. please cancel my subscription.

[Chuck Uebele]

We're just volunteers, so you need to do as Chris stated, in the above comment, and contact Adobe.

[Ante26678849uqnf]

Any Mailor similar? Or do I have to call them?
Thank you

[jane-e]

Hi @Ante26678849uqnf 

Adobe does not do support by email. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

You can find phone numbers here (you may be on hold for a while):
https://helpx.adobe.com/contact/phone.html 

Don't respond to PMs, who are likely to be scammers. You can report them from the Message window.

~ Jane