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Cancel subscription problem

New Here ,
Mar 08, 2022 Mar 08, 2022

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Hello, I would like to ask for some help, 7 days ago I registered for a free trial version of photoshop. However, I was never able to use the trial version. Today I wanted to cancel the subscription but I received messages that I need to change the billing information because it was invald, although the payment details were correct, I updated details but I still got the same message. I also used the paypal account, but it did not work either. I see that my credit card was charged several times (4 times) with 1,00 euro each time. I have no idea who to contact since there are no details on the website. I would like to cancel my subscription, can you please let me know how?

 

I would appreciate it if you can help me on this matter.

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correct answers 1 Correct answer

Community Expert , Mar 08, 2022 Mar 08, 2022

Hi!

 

I would try to contact customer support directly. Below is the link to phone and chat. Hope it helps!

 

Contact us (adobe.com)

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Community Expert ,
Mar 08, 2022 Mar 08, 2022

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Hi!

 

I would try to contact customer support directly. Below is the link to phone and chat. Hope it helps!

 

Contact us (adobe.com)

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Community Expert ,
Mar 08, 2022 Mar 08, 2022

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I would appreciate it if you can help me on this matter.

By @Ioanna T

 

In addition to what Chris said, do not respond to anyone who sends you a PM, as it is likely to be from a scammer. Only Adobe Customer Care can help with billing.

 

Jane

 

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New Here ,
Oct 19, 2022 Oct 19, 2022

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I've been wanting to cancel the Adobe Photoshop trial for a month now, but I don't have that option. please cancel my subscription.

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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We're just volunteers, so you need to do as Chris stated, in the above comment, and contact Adobe.

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New Here ,
Oct 19, 2022 Oct 19, 2022

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Any Mailor similar? Or do I have to call them?
Thank you

 

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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LATEST

Hi @Ante26678849uqnf 

Adobe does not do support by email. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

You can find phone numbers here (you may be on hold for a while):
https://helpx.adobe.com/contact/phone.html 

 

Don't respond to PMs, who are likely to be scammers. You can report them from the Message window.

~ Jane

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