Cannot create new document Photoshop 2022

New Here ,
Nov 18, 2021 Nov 18, 2021

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My PS 2022 on my laptop works fine, but on my desktop is not at all working. I have uninstalled and reinstalled it and that did nothing. I am able to open the progam it go to the landing page. It allows me to attempt to make the new document, but when it starts to load it, it will either half load in the "artboard" area or just not at all and then it freezes the whole program. I was able to open open a jpeg with Photoshop, but when I rotated it, it glitched and any type of editing was extrememly slow. It feels like I'm using my laptop from 15 years ago. 

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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First - Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

 

Second, if the first workaround doesn't help - Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?


Senior Product Manager - Customer Advocacy - Digital Imaging

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