Cannot create or edit Creative Cloud Library Graphics in Photoshop 2022 (23.4.1)

New Here ,
Jun 21, 2022 Jun 21, 2022

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Has anyone run across an issue in Photoshop 2022 (23.4.1), running on a MacBook Pro (13-inch, M1, 2020) that will not allow you to edit or create a Library Graphic file?

 

The option to create a new file is available and I am logged in, but nothing happens. 

 

defaultjnxyz48wyn5b_0-1655825997076.png

Nothing opens when I try to edit a file from a shared library, although the option to edit is there.

defaultjnxyz48wyn5b_2-1655826867858.png

I can create and edit files in Illustrator with no issue. The problem seems to be isolated to Photoshop.

 

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Adobe Employee ,
Jun 21, 2022 Jun 21, 2022

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Hi @new_computer_new_problems, sorry you are having issues. Tested here and it appears to be working as expected. Curious, have you tried this with other files or images? Could you give us a walkthrough of your workflow to help us notice anything that might be happening?

 

Thank you,

-- Cory

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New Here ,
Jun 21, 2022 Jun 21, 2022

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Thank you for the fast response. I tried many different files on many different shared libraries. I tried on another mac that has the same login and was able to edit and create library graphics. I can create and edit colors, but cannot do so with graphics and type styles. I tried installing an older version of Photoshop, but to no avail. This points me in the direction of a hardware issue.

 

Have others using the same Macbook Pro hardware and OS setup, have any similar issues?

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Adobe Employee ,
Jun 21, 2022 Jun 21, 2022

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Hi @new_computer_new_problems, thanks for the reply. I would do a side by side comparisson of both machines to find out what is different, then maybe find a fix for the one that is not working as the other is.

We have not seen other posts of this issue.

 

Good luck,

-- Cory

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