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Cannot open photo after installing 24.3

New Here ,
Mar 25, 2023 Mar 25, 2023

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Dear Community,

 

Yesterday I updated PhotoShop to 24.3 and now I cannot open photos anymore. When I open a file then it's just endlessly flashing black. 

 

Any idea how to solve this problem except re-installing? Seems to be a bug in this version.

 

Thank you for your help.

 

Greetings, Fritz 

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correct answers 1 Correct answer

Community Expert , Mar 25, 2023 Mar 25, 2023

@Fritz29063655ndp7 enable this option in preferences and restart Photoshop

2023-03-24 09_18_32-Adobe Photoshop 2023.png

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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@Fritz29063655ndp7 enable this option in preferences and restart Photoshop

2023-03-24 09_18_32-Adobe Photoshop 2023.png

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New Here ,
Mar 25, 2023 Mar 25, 2023

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Thank you for your quick support, but "Deactivate Native Canvas" was deactivated already. 😕

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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@Fritz29063655ndp7 you need to enable it and don't forgot to restart Photoshop

2023-03-24 10_07_01-Preferences.png

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New Here ,
Mar 25, 2023 Mar 25, 2023

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Oh, sorry. I didn't read it well. Now it works, thank you sooo much. You are my hero! Have a great weekend.

 

Best greetings, Fritz

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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@Fritz29063655ndp7 Your welcome

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