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Cannot place (or open) any JPG in Photoshop.

Guest
Nov 06, 2019 Nov 06, 2019

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Hi Adobe Community. How are you?

I need help today.

 

For the record: I'm on my old Power Mac 2010 on OS Sierra, I am working with Photoshop 2019.

Since yesterday I cannot open or place any JPG file in Photoshop. I can work fine with any .eps, .psd, .png... But not a single .jpg won't open. Each time, I receive this message when I try: "Could not place “ image.jpg” because the file was not found." But still, the same JPG I tried to open in Photoshop can open with no trouble in all my other apps (Preview, Illustrator, InDesign etc...).

 

What I did Already:

1- Uninstalled all my Photoshop apps with linked preferences (2018, 2019)

2- Restart my computer twice.

3- Re-Installed from your Cloud Only 2019 version

4- Cleaned my computer cache with a well-respected cleaner

5- First Aid my Hard Drive with Disk Utility...

 

And I still have the exact same problem after all that. Have you any idea what to try?

Thanks a lot for any help.

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correct answers 1 Correct answer

Adobe Employee , Nov 06, 2019 Nov 06, 2019

Hi Anne

 Please refer to this link and run the Camera Raw installer that is compatible to your system after checking the minimum requirement.

 

https://helpx.adobe.com/in/camera-raw/kb/camera-raw-plug-in-installer.html

 

This should help!

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New Here ,
Nov 06, 2019 Nov 06, 2019

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Bonjour,

J'ai exactement le même soucis ! Les images ne s'ouvrent pas non plus avec l'ancienne version de photoshop (CC 2018).  Merci pour votre aide également 

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New Here ,
Nov 06, 2019 Nov 06, 2019

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I am having the same issue.  The only thing I see is that Carera Raw updated yesterday, and since that update PhotoShop will not open any .jpg files for me.

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Guest
Nov 06, 2019 Nov 06, 2019

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I just noticed I can't use the Camera Raw plugin: "Could not complete the Camera Raw command because the file was not found. Could be an issue.

"

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Adobe Employee ,
Nov 06, 2019 Nov 06, 2019

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Hi Anne

 Please refer to this link and run the Camera Raw installer that is compatible to your system after checking the minimum requirement.

 

https://helpx.adobe.com/in/camera-raw/kb/camera-raw-plug-in-installer.html

 

This should help!

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Guest
Nov 06, 2019 Nov 06, 2019

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I just did what minik26052751 told me.

It took me 2 minutes and Photoshop is back again!

 

bugaler2 and juliebrouzes you should try this.

 

Thanks a million!

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New Here ,
Nov 07, 2019 Nov 07, 2019

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It's back again for me too !!

Thanks Anne-Marie and Minik26052751 !

Nice day 😉

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New Here ,
Oct 20, 2022 Oct 20, 2022

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LATEST

Thanks..roll back to the 12.x camera raw version work for me

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