Cant log in. Cant update PC

New Here ,
Mar 30, 2022 Mar 30, 2022

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So, I haven't used photoshop in a while and got greeted with the ' you must update your Operating system to sign in' pop-up. Well I tried and my pc nearly bricked itself. Is there a way around needing to update my OS? I am on Win 8.1

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Adobe Community Professional ,
Mar 30, 2022 Mar 30, 2022

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You will need to downgrade your Photoshop to a compatible version.

Contact Adobe Customer Care and they can send you a download link.

https://helpx.adobe.com/contact.html

 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
Mar 30, 2022 Mar 30, 2022

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@bridgetl37124153 wrote:

I am on Win 8.1


 

You didn't say which version of Photoshop you have, but Microsoft support for Windows 8 ended six years ago on January 12, 2016.

https://support.microsoft.com/en-us/office/windows-8-end-of-support-and-office-34e28be4-1e4f-4928-b2...

 

System requirements for current version:

https://helpx.adobe.com/photoshop/system-requirements.html

 

System requirements for earlier versions:

https://helpx.adobe.com/photoshop/system-requirements/earlier-versions.html

 

As Kevin said, see if Adobe Customer Care to see if you can get a direct download for the last version of PS that ran on Windows 8, then turn off auto-updates using your CC app.

 

~ Jane

 

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