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Cant save a file "because the file is locked, you do not have access permissions"

Community Beginner ,
Dec 29, 2017 Dec 29, 2017

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the whole message says " Could not save (file) because the file is locked, you do not have the necessary access permissions, or another program is using the file.  Use the "Properties" command in the Windows Explorer to unlock the file.

I have Windows 10 so have looked in the properties command of File Explorer and there is no way to unlock a file.  I have also looked at the previous forums and have had no success.  I was thinking Google Drive might have something to do with this. 

I'm thinking the only thing to do is to uninstall PS and reinstall (which I don't know how to do).  Unless anyone else has a bright idea.

Thanks a lot. 

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correct answers 1 Correct answer

Community Beginner , Jan 06, 2018 Jan 06, 2018
I found the answer on another thread.  It was the anti virus causing the problem.  I uninstalled Avast and now I can save.  Problem solved.

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Adobe Employee ,
Dec 29, 2017 Dec 29, 2017

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Hi alisonj86137471,

Could you please try the steps mentioned below: -

Quit Photoshop, then press Command + Option + Shift on cold-starting Photoshop. Get the keys down quickly enough and you'll be asked to confirm deletion of your current preferences.

Also, if you're having file format problems, ensure you haven't somehow tied in plug-ins provided by Adobe for a different (e.g., older) version of Photoshop.

Regards,

Akash

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Community Beginner ,
Dec 29, 2017 Dec 29, 2017

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I think Command option shift is for an apple,  I don't see those keys.  I have a PC.  I tried  ctrl, alt, shift but that had no effect.

What should I do for a PC with Windows 10?

Thank you 

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Contributor ,
Dec 29, 2017 Dec 29, 2017

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You could try Lockhunter. I've used it many a time to get rid of those annoying dll etc's that some software companies think we want left cluttering our hard drives with no way to remove (sans Lockhunter type programs). It'll show you what is locking it and in some cases I've had more than one culprit locking them. Hasn't failed me yet. Might be worth a try to save you having to do a re-install.

LockHunter is a free 64/32 bit tool to delete files blocked by any processes

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Community Beginner ,
Jun 05, 2021 Jun 05, 2021

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Try to delete the file.  It should then tell you where you file is open.  In my case, it was my backup system running in the background.  In that case, I will shut down Carbonite while working in PS.  If I remember...

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Adobe Community Professional ,
Dec 29, 2017 Dec 29, 2017

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I just use 'Save As' and save with a different name, then sort out the conflict later.  You can't close and restart Photoshop, because you'd lose your work! 

Sometimes it might not be obvious that the file is open, or being used in another application, so with Windows, we look at the hidden icons in the Task Bar.  The sort of situations that can lead to this is if you opened the image from and email application, and the email recognizes that it has changed.  Alt tabbing through active windows might find a 'Save Changes' dialogue'.   I have no idea how this works on Mac systems.

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New Here ,
Sep 18, 2019 Sep 18, 2019

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This worked for me. Thank you for the advice.

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New Here ,
Sep 16, 2020 Sep 16, 2020

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cool, it worked only after changing the save location disc from "C"(system) to "D"

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Community Beginner ,
Nov 09, 2020 Nov 09, 2020

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Disable your antivirus when you work on adobe ao then you can save your work easily

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New Here ,
Nov 19, 2020 Nov 19, 2020

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successful thanks for your advice

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New Here ,
Jun 26, 2021 Jun 26, 2021

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Thanks so much, this worked. 

 

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Community Beginner ,
Jun 05, 2021 Jun 05, 2021

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Try to delete the file.  It should then tell you where you file is open.  In my case, it was my backup system running in the background.  In that case, I will shut down Carbonite while working in PS.  If I remember...  I didn't have or see the Carbonite icon as active. Potential user overlook.

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Community Beginner ,
Jan 06, 2018 Jan 06, 2018

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I found the answer on another thread.  It was the anti virus causing the problem.  I uninstalled Avast and now I can save.  Problem solved.

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New Here ,
Jul 29, 2020 Jul 29, 2020

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Thanks! This helped.

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New Here ,
Nov 03, 2020 Nov 03, 2020

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You don't have to uninstall avast you just have to add photoshop to the whitelist in avast allowed apps.

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New Here ,
Dec 19, 2020 Dec 19, 2020

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YES!! Thank you so much! This worked for me!

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New Here ,
Sep 16, 2021 Sep 16, 2021

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I didn't uninstalled mine but added it to Allowed Apps instead.

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New Here ,
Oct 08, 2018 Oct 08, 2018

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I can confirm; just uninstalled Avast and everything works fine.

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New Here ,
Jul 15, 2020 Jul 15, 2020

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Yeah u just help me with that!
even in 2020 it wos a problem for me, but i just unistall the Avast and the file saved.

Thank you

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New Here ,
Aug 08, 2020 Aug 08, 2020

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Hi guys, I have the same problem, but You think I can work without antivirus? Thank You.

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New Here ,
Nov 03, 2020 Nov 03, 2020

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You don't have to uninstall avast you just have to add photoshop to the whitelist in avast allowed apps.

 

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New Here ,
Feb 02, 2021 Feb 02, 2021

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i just did this. Added photoshop to Avast whitelist and now i can save. Thank you for the help

 

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New Here ,
Sep 16, 2021 Sep 16, 2021

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I didn't uninstalled my Avast. I only added PS to Block and Allowed apps and tried saving. it worked.

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New Here ,
Oct 25, 2018 Oct 25, 2018

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I also used Avast and have same problem. But, I'm not unistalled my avast.

I tried to allowed apps in Ransomware Shield feature.

1. Open Avast.

2. Open Protection

3. Choose Ransomware Shield

4. Click 'Blocked/allowed apps'

5. Allow An App

6. Add Photoshop from directory C:\Program Files\Adobe\Adobe Photoshop cc 2018\Photoshop.exe

Now, my Photoshop can save and my problem solved.

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New Here ,
Dec 12, 2018 Dec 12, 2018

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anton_dkei: Very useful! Thank U

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