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Canvas Size not dismissing when setting a smaller size

New Here ,
Jan 04, 2023 Jan 04, 2023

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24.1.0 Release, but was the same in previous version too.

MacBook Pro 2019, MacOS Ventura 13.1

 

Steps:

Open the "Canvas Size" window (cmd+opt+C).

Set one dimension smaller than the current size.

Hit enter or the "OK" button, window does not dismiss. Have to hit Cancel or Esc to get out. Window dismisses as expected and canvas resizes if the new dimensions are larger.

 

Anyone else experiencing this issue? I am still able to resize canvases smaller using the crop tool and manually adjusting it by hand.

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Adobe Employee ,
Jan 05, 2023 Jan 05, 2023

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Hi @ryankei sorry you are having issues. Testing here works as expected, but it doesn't sound like you are seeing the popup?

 

Screen Shot 2023-01-05 at 5.05.19 PM.png

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

Thank you,
Cory

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New Here ,
Jan 05, 2023 Jan 05, 2023

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Thanks for the reply @CoryShubert , yes it appears that popup on the left isn't showing up. It looks like the focus goes away from the "Canvas Size" window for a split second before returning to it, so I don't believe it's a case of that popup appearing outside the bounds of the visible viewport. Here is the System Info text below:

 

Adobe Photoshop Version: 24.1.0 20221206.r.166 be4691b x64 Number of Launches: 8 Operating System: Mac OS 13.1.0 System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 8 Logical processor count: 16 Processor speed: 2400 MHz Built-in memory: 32768 MB Free memory: 8562 MB Memory available to Photoshop: 26312 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.15.3 SAM SDK Version: 2.0.0-main.1564 ACP.local Status: - SDK Version: 2.11.0 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.0.0.43 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.91.3 Content Credential Helper Version: 0.4.12 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon Pro 5500M
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,278 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1440, right=2560 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=184380697 -comment=Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b x64

[648 ms]
Start sniffer 2023-01-05 14:44:12
# Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b x64
sniffer -baseTimeMS=184380697 -comment=Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b x64

{163 ms}
Start platform native
# displays: 1
Display 0
Display: 458644835
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (5,120 2,880)
Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro 5500M index=0)

# devices: 2
Device 0
Name: AMD Radeon Pro 5500M
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
458644835
GPU accessible RAM: 4,278 MB
VRAM: 4,278 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN

Device 1
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: EMBEDDED
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 1,610 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{390 ms}

{390 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 458644835
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (5,120 2,880)
Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915971 index=1)

# devices: 1
Device 0
Name: AMD Radeon Pro 5500M OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
458644835
GPU accessible RAM: 4,080 MB
VRAM: 4,080 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.9.51)
Device version: 2.1 (2.1 ATI-4.9.51)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915971
Display mask: 1984
End platform OpenGL
{422 ms}

{422 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 1,610 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Nov 4 2022 20:34:07))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 18 GB / s
Compute score: 62.3302
Device name string: Intel(R) UHD Graphics 630
Device vendor string: Intel Inc.
Platform name string: Apple
Platform vendor string: Apple

Device 1
Name: AMD Radeon Pro 5500M Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,278 MB
VRAM: 4,278 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Nov 4 2022 20:34:07))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 18 GB / s
Compute score: 713.903
Device name string: AMD Radeon Pro 5500M Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{644 ms}

Exit code kExitNormal
End sniffer 2023-01-05 14:44:12
[kStatusNormal, kExitNormal]

[648 ms]
Finish RunAllAPIs

[3249 ms]
Start GetSnifferResult

[3249 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
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All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 24.1 © 2003-2022 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.1 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.1 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 24.1.0, © 1991-2022 Adobe. 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All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 24.1.0, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 24.1.0, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 24.1.0, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 24.1 © 2006-2022 Adobe. 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CmdN: 1.16.0
CDP: 1.156.4
Projects: 1.7.0 Loaded at: 213 ms - launch time impact: 548 ms ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 26.0.0.0 - from the file "Required Folder" Loaded at: 6634 ms - launch time impact: 0 ms CCX Sharesheet UXP (Loaded) 24.0.0.0 - from the file "Required Folder" Loaded at: 1751484 ms - launch time impact: 0 ms Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 216 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 218 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.34.4.0 - from the file "Required Folder" Loaded at: 4443 ms - launch time impact: 1 ms CC Libraries Panel (Prepared) 3.22.9.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/" CAPTURE: 2.0.41 STOCK: 4.0.2 Photoshop UXP Export-As (Prepared) 5.8.18.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.6.0 - from the file "Required Folder" Loaded at: 6635 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 4444 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 4445 ms - launch time impact: 0 ms Discover Panel (Loaded) 3.0.0.26 - from the file "Required Folder" Loaded at: 6637 ms - launch time impact: 27 ms Neural Filters (Registered) 1.15.0.79 - from the file "Required Folder" Scan time: 0 ms - entries: 23 Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/index.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/extensions/capture/capture.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/manager.html” Installed TWAIN devices: NONE

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