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Canvas Stops Opening and Photoshop Stops Working

Community Beginner ,
Sep 06, 2021 Sep 06, 2021

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I have version 22.5 of Photoshop and it will work without issue for a little while, but then when I try to reopen a project or create a new canvas, Photoshop will stop responding altogether -  it will not even close properly (i.e. I have to close it from the Task Manager).  I have tried uninstalling the program twice to no avail.  The only thing that I can do to get it to start working properly again is to close it, delete the Adobe Photoshop 2021 Settings folder and then restart Photoshop.  Photoshop works fine for a little while, but then eventually the problem reoccurs.  Is there anything I can do to permanently resolve this problem?  There are no error messages displayed.  It seems like whatever is happening keeps corrupting my settings.

I have verified that my computer meets all the hardware requirements to run it.   My OS is Windows 10 20H2

Any and all help is greatly appreciated.

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correct answers 1 Correct answer

Adobe Community Professional , Sep 13, 2021 Sep 13, 2021
You have two installed graphics cards? Nvidia and Intel? Two issues - 1. Photoshop cannot run properly with two active video cards. 2. The Intel does not meet the minimum graphics cards standards for newer versions of Photoshop. Here's how to resolve: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus  Deactivate the Intel graphics 750 and it should resolve the issue.

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Adobe Community Professional ,
Sep 08, 2021 Sep 08, 2021

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We need more specs

Available (not total) HD space, RAM, Graphics Card(s), VRAM, scratch disk space/drive

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Sep 12, 2021 Sep 12, 2021

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Thank you. Here is what I have:

HARD DISK SIZE AVAILABLE
C:\ 114 GB
C:\ 931 GB

RAM
16 GB

Scratch Disk
C:\ 114 GB

NVIDIA GeForce GTX 1660 Ti
Total Available Graphic Memory 14172 MB
Dedicated Video Memory 6144 MB
System Video Memory 0 MB
Shared System Memory 8028 MB

Intel UHD Graphic 750
Same as NVIDIA

In Adobe -> Preferences -> Performance, Graphics Processor setting is showing NVIDIA card.

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Adobe Community Professional ,
Sep 13, 2021 Sep 13, 2021

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You have two installed graphics cards? Nvidia and Intel?

Two issues -

1. Photoshop cannot run properly with two active video cards.

2. The Intel does not meet the minimum graphics cards standards for newer versions of Photoshop.

Here's how to resolve:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus 

Deactivate the Intel graphics 750 and it should resolve the issue.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Sep 16, 2021 Sep 16, 2021

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Thank you, removing the Intel graphics card fixed my issue, I really appreciate it.

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