Canvas - strange behavior

Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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In new PS, and one older version, when I open function canvas with Ctrl+Alt+C dimensions for picture are zero.

Screenshot_2 copy.jpg

If I write in dimensions of picture with calculation for dimension of paspartu results are unpredictable.

 

In older wersion PS when press Ctrl+Alt+C

result is

Screenshot_1 copy.jpg

and everything working fine and precise.

 

Best regads

Zoran Dordevic

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correct answers 1 Correct answer

Adobe Employee , Jul 19, 2022 Jul 19, 2022

Hi @limijer

 

Sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're on along with the version of Windows you're working on? Which version of Photoshop is the second screenshot from?

 

I tried reproducing the issue using the latest version of Photoshop (23.4.2) on Windows 10 but was not able to.

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Please backup

...

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Hi @limijer

 

Sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're on along with the version of Windows you're working on? Which version of Photoshop is the second screenshot from?

 

I tried reproducing the issue using the latest version of Photoshop (23.4.2) on Windows 10 but was not able to.

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

Let us know how it goes!

Regards,

Nikunj

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Community Beginner ,
Jul 20, 2022 Jul 20, 2022

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Hello Nikunj. Thank you for time and willing to help.

I use 23.4.2 Release. I noticed problem about 2-3 days before upgrade at newest version (July 19).

Screenshot_3 copy.jpg

All workin well in version 21.2.12

*******************************

After reseting preferences, all working well. Thank you very very much for help!

Best regards

Zoran Dordevic

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Glad that helped! Let us know if you need help with anything else.

 

Thanks,

Nikunj

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Contributor ,
Aug 09, 2022 Aug 09, 2022

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This is simply because you have the relative option selected. Deselecting Relative will show you your original dimensions. If you enter a number when it says 0,0 for relative, that's how much you want to change the canvas relative to your current size. 0,0 would be no change. Shrink it by 1 inch in both directions, simply select relative and add -1in -1in and TaDa! it will subtract one inch from each dimension. This has been standard for Photoshop as long as I can remember.

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Adobe Community Professional ,
Aug 09, 2022 Aug 09, 2022

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A good call Jason, and another example of why screenshots are so helpful.

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