CC 17 crashes upon opening

[aubreyanna32988]

Every time i open Photoshop CC 2017 it immediately tells me that windows has encountered a problem and the program has to be closed.

Any idea what may be causing this? It's incredibly frustrating.

Thank you

[JJMack]

There sould be crash repors. Look at the details in these reports see which module is failing. If may not be in Adobe code.

[aubreyanna32988]

How do I do that? I mean I'm tech savvy but when it comes do diagnostics and that kind of think I'm.not 100% sure where to look. It always says windows is checking a solution for the problem and then it all just closes and it doesn't give any reason.

Thanks.

[JJMack]

If you use Windows use Windows reliability History Viewer to find the Photoshop Stopped working events and double click on the to view the details. Mac OSX would have some way also.

[aubreyanna32988]

OK so I went in and this is what my crash report is telling me

Description

Faulting Application Path:    C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    Photoshop.exe

Application Version:    18.0.0.53

Application Timestamp:    57fde9fd

Fault Module Name:    LavasoftTcpService64.dll

Fault Module Version:    2.3.4.7

Fault Module Timestamp:    555dc671

Exception Code:    c0000095

Exception Offset:    0000000000008902

OS Version:    10.0.14393.2.0.0.768.101

Locale ID:    1033

Additional Information 1:    bfef

Additional Information 2:    bfef348dfc3144f4211de2095b9089eb

Additional Information 3:    aa5c

Additional Information 4:    aa5cc194c9e535f8ba39d80cc627eacd

Extra information about the problem

Bucket ID:    5cdfd2650a8ee40cccb9415b7cc1c65f (120606218217)

But I have absolutely no freaking clue what it means

[koen186]

I have also this question. i have the trial and it says that the program doesn't work anymore.. i need help with this too

[JJMack]

Did you look to see if there are crash reports?

[The Purpose Church]

Mine will crash if I open it using ctrl alt and shift which opens it in a certain way that allows it to access the old preferences I think. My preferences aren't saving so when I open it like this it has the dark grey coloring to the layout which is what I originally had 2 versions ago since then it keeps defaulting back to light grey. Anyway it will open and then a second later stop working and close. Here's my error report from the reliability history viewer

Description

Faulting Application Path:    C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    Photoshop.exe

Application Version:    18.0.0.53

Application Timestamp:    57fde9fd

Fault Module Name:    LavasoftTcpService64.dll

Fault Module Version:    2.3.4.7

Fault Module Timestamp:    555dc671

Exception Code:    c0000095

Exception Offset:    0000000000008902

OS Version:    10.0.14393.2.0.0.768.101

Locale ID:    1033

Additional Information 1:    bfef

Additional Information 2:    bfef348dfc3144f4211de2095b9089eb

Additional Information 3:    aa5c

Additional Information 4:    aa5cc194c9e535f8ba39d80cc627eacd

Extra information about the problem

Bucket ID:    5cdfd2650a8ee40cccb9415b7cc1c65f (120606218217)

Anything helpful in there?

[davescm · Accepted solution]

Fault Module Name: LavasoftTcpService64.dll

Anything helpful in there?

Lavasoft is known to cause issues with Photoshop. Look for Adaware and uninstall it, after which you should be fine

Dave

[bouwkamp27]

Has anyone had the problem with their Photoshop just not wanting to open anything, even a new page? My CC17 looks like CS2 and I don't know why. All my other Adobe programs are running fine.

[JJMack]

bouwkamp27 wrote:

Has anyone had the problem with their Photoshop just not wanting to open anything, even a new page? My CC17 looks like CS2 and I don't know why. All my other Adobe programs are running fine.

If it looks like this I would say your running CS2 nod CC 2017.

[davescm]

Hi

You have Lavasoft software installed which is known to cause issues with Photoshop.

Look for Adaware and uninstall it. You should then be OK

Dave

[aubreyanna32988]

Thanks. I'm running malwarebytes anti malware now because it won't let me delete it directly from the location I found it in.

[davescm]

You should be able to uninstall it from Control Panel - Programs -Uninstall a program

Dave

[aubreyanna32988]

right but i dont know what program it's attached to?

[JJMack]

Try renaming the dll. add na .xxx after the .dll....

[aubreyanna32988]

Its saying it can't be deleted because its open in dasHost.exe

[aubreyanna32988]

Okay so it took forever but I eventually got that file removed, and now it's working great.... and now my premiere is doing this crap. i cant win lol.

thank you everyone for your help!