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CC 2018 No Longer Opens

New Here ,
Aug 23, 2021 Aug 23, 2021

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Hello. Recap of my current situation:

  1. Last Friday, attempting to open Photoshop CC 2018 results in an "Account Expired" notice. The account is still active and [not] past the renewal date yet, so I did some digging.
  2. After some searching, it appears the Creative Cloud app is out of date. To see if this was causing the issue, I updated the CC app. This runs and appears to update without issue. I then restart my machine.
  3. After my machine restarts and I sign back in to Creative Cloud, I then attempt to open Photoshop again. After a few seconds, a dialog box opens with "Please wait for a moment" and a loading graphic.
  4. This is as far as I get. This dialog box hands hangs indefinitely.

 

Details:

  • OS: Windows 8.1
  • Photoshop version: CC 2018

 

Has anyone else run into this? Support was unable to assist.

 

[edits made by moderators as per subsequent posts]

 

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New Here ,
Aug 23, 2021 Aug 23, 2021

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First item should state that it is "NOT past the renewal date yet, so...."

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New Here ,
Aug 23, 2021 Aug 23, 2021

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and the 4th list item should read "This dialog box HANGS indefinitely". Sorry, was typing rather quickly.

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Adobe Community Professional ,
Aug 23, 2021 Aug 23, 2021

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I edited the post for you.

[not]

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