CEPHtmalEngine Helper CPU Fan Issue

Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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I have been experiencing an ongoing issue or a long time now with the fan running constantly and Phtoshop and Illustrator hanging.  When I check Activity Monitor, I notice CEPHtmlEngine Helper is using 98-99.3% of my CPU.  A quick Google shows this is an issue dating back to 2015 with promised fixes that have never seemingly arrived.  

 

I found this doc that points to a fix (last undated June 5, 2022!😞 https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html

Step 1: was fine, permissions are as they should be.  Step 2: I cannot complete for Photoshop (2022) becasuse there is no CEP folder inside the "Required" folder for this dirctory tree: /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/

 

I would really appreciate a fix for this issue as it is making my work flow very frustrating as I have to wait for all of the hang time.

 

Regina Chiu

imac Retina 5K 2017

4.2 GHz Quad Core Intel Core i7

16 GB RAM

16GB 2400 MHz DDR4

Radeon Pro 575 4 GB

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correct answers 1 Correct answer

Community Beginner , Sep 29, 2022 Sep 29, 2022

Hi Cory,

 

Apologies for the late response.  I did an SMS reset and that seems to have cured the issue for the moment.  It is just interesting that when I put a search into Google for " CEPHtmlEngine Helper CPU Fan Issue"  the first thing to come up is adobe issue.  After digging deeper, I found a suggestion for resetting the SMS.  It was an easy try so I just went for it and that seems to work so far; no fan, no hang time and CEPHtmlEngine CPU at .4%.

 

Could this still be an adobe issue? Or does t

...

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi regina.chiu@lifetimebrands.com sorry to hear this.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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Community Beginner ,
Sep 20, 2022 Sep 20, 2022

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Hi Cory,

 

Thank you for your reply.  Here is the info requested:

Adobe Photoshop Version: 23.5.1 20220907.r.724 5600b96 x64
Number of Launches: 638
Operating System: Mac OS 12.5.1
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 4200 MHz
Built-in memory: 16384 MB
Free memory: 1735 MB
Memory available to Photoshop: 12352 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.7.1
SAM SDK Version: 2.0.0-main.1351
ACP.local Status:
- SDK Version: 2.7.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.17.0.36
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.90.3
Content Credentials is disabled
Content Credential Helper Version: Not Available
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Disabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon Pro 575
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,294 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
High DPI Monitor
Main Display
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=2682465818 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64

[552 ms]
Start sniffer 2022-09-19 11:15:18
# Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64
sniffer -baseTimeMS=2682465818 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64

{27 ms}
Start platform native
# displays: 1
Display 0
Display: 69931424
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (5,120 2,880)
Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro 575 index=0 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon Pro 575
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
69931424
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{462 ms}

{462 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 69931424
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (5,120 2,880)
Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915464 index=0 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon Pro 575 OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
69931424
GPU accessible RAM: 4,096 MB
VRAM: 4,096 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.8.101)
Device version: 2.1 (2.1 ATI-4.8.101)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915464
Display mask: 2047
End platform OpenGL
{520 ms}

{520 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: AMD Radeon Pro 575 Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Jun 17 2022 18:58:05))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 43 GB / s
Compute score: 1,839.11
Device name string: AMD Radeon Pro 575 Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{550 ms}

Exit code kExitNormal
End sniffer 2022-09-19 11:15:19
[kStatusNormal, kExitNormal]

[552 ms]
Finish RunAllAPIs

[41173 ms]
Start GetSnifferResult

[41173 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 94070925941563444000
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: /Applications/Adobe Photoshop 2022/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 957.1G, 501.2G free
Required Plugins folder: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2022/Plug-ins/

Installed components:

dvametadata.framework dvametadata 22.0.0.0
AdobeXMPScript.framework AdobeXMPScript 79.1b65a79b4 79.1b65a79b4
libdynamic-napi.framework Torq Native local
ICUUnicode.framework ICUUnicode 13.1.0c6496f
ICUConverter.framework ICUConverter 13.1.0c6496f
AdobeCrashReporter.framework AdobeCrashReporter 10.3.2
boost_system.framework boost_system 22.0.0.0
AdobeACE.framework AdobeACE 3.5.0 79.b8223ffb6f.
dvanet.framework dvanet 22.0.0.0
AdobeOwl.framework AdobeOwl 5.5.0
mediacoreif.framework mediacoreif 22.0.0.0
dvascripting.framework dvascripting 22.0.0.0
dvaappsupport.framework dvaappsupport 22.0.0.0
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.1.3 79.cbab484.
AIDE.framework AIDE 2.8.0 79.e12ffba8
boost_chrono.framework boost_chrono 22.0.0.0
dynamiclink.framework dynamiclink 22.0.0.0
dvaaccelerate.framework dvaaccelerate 22.0.0.0
dvametadataUI.framework dvametadataUI 22.0.0.0
AdobeARE.framework AdobeARE 2.0.0.1 79.625377
AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377
ICUInternationalization.framework ICUInternationalization 13.1.0c6496f
boost_filesystem.framework boost_filesystem 22.0.0.0
AdobeBIB.framework AdobeBIB 2.0.6 79.b8223ffb6f.
AdobeXMPFiles.framework AdobeXMPFiles 79.1b65a79b4 79.1b65a79b4
AdobeLinguistic.framework 14.4.2.353c9a5
dvaplayer.framework dvaplayer 22.0.0.0
filterport.framework filterport 26.0.0.670
PlugPlugOwl.framework PlugPlugOwl 11.2.0.100
libzip.framework libzip 22.0.0.0
AdobeAGM.framework AdobeAGM 5.3.1 79.b8223ffb6f.
adobe_caps.framework adobe_caps 11.0.0.14 1.584361
AdobeSVGRE.framework AdobeSVGRE 7.1.2 "BUILDVERSION_HELPER"
AdobePDFL.framework AdobePDFL 16.0.7 79 . 0668cdd7
dvavulcansupport.framework dvavulcansupport 22.0.0.0
dvacore.framework dvacore 22.0.0.0
aiport.framework aiport 26.0.0.670
AdobePIP.framework AdobePIP 8.2.0.16
AdobePDFSettings.framework AdobePDFSettings 1.7
AdobeAXEDOMCore.framework AdobeAXEDOMCore 4.1.3 79.cbab484.
dvatransport.framework dvatransport 22.0.0.0
AdobeXMP.framework AdobeXMPCore 79.1b65a79b4 79.1b65a79b4
AdobeJP2K.framework AdobeJP2K 2.0.8 79.8753c76
dvaaudiodevice.framework dvaaudiodevice 22.0.0.0
LogSession.framework LogSession 8.2.0.16
PlugPlugExternalObject.framework 11.2.0.100
utest.framework utest 22.0.0.0
AdobeSVGAGM.framework AdobeSVGAGM 2.1.0 79.cb34c9e.
dvametadataapi.framework dvametadataapi 22.0.0.0
WRServices.framework WRServices 17.4.0 17.4.0.0
AdobeBIBUtils.framework AdobeBIBUtils 2.0.6 79.b8223ffb6f.
boost_threads.framework boost_threads 22.0.0.0
CloudAILib.framework CloudAILib 26.0.0.670
SPBasic.framework SPBasic 26.0.0.670
AdobeCoolType.framework AdobeCoolType 6.2.4 79.b8223ffb6f.
boost_regex.framework boost_regex 22.0.0.0
boost_program_options.framework boost_program_options 22.0.0.0
dvamediatypes.framework dvamediatypes 22.0.0.0
AdbePM.framework AdbePM 1
boost_date_time.framework boost_date_time 22.0.0.0
dynamic-torqnative.framework Torq Native local
AdobeMPS.framework AdobeMPS 7.0.4.51241 79.14a028f9
dvaui.framework dvaui 22.0.0.0
MacMemory.framework MacMemory 26.0.0.670
AILib.framework AILib 26.0.0.670
ICUData.framework ICUData 13.1.0c6496f
dvamarshal.framework dvamarshal 22.0.0.0
aifm.framework aifm 26.0.0.670
Unified Extensibility Platform uxp-6.2.1-1-cbb9a02
UPIC 2.4.1


Required plugins:

Accented Edges 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 23.5.1, © 2014-2022 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
Angled Strokes 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Average 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “Average.plugin”
Bas Relief 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
BMP 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Camera Raw 14.5 (1177), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 14.5 (1177), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Charcoal 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Chrome 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Cineon 23.5 © 2002-2022 Adobe. All rights reserved. - from the file “Cineon.plugin”
Clouds 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin”
Color Halftone 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Colored Pencil 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Conté Crayon 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Craquelure 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 23.5 © 2003-2022 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Crosshatch 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crystallize 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Cutout 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Dark Strokes 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
De-Interlace 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dicom 23.5 © 2003-2022 Adobe. All rights reserved. - from the file “dicom.plugin”
Difference Clouds 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin”
Diffuse Glow 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Displace 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dry Brush 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Entropy 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Export Color Lookup Tables 23.5 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Extrude 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
FastCore Routines 23.5 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin”
Fibers 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Film Grain 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Filter Gallery 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Fresco 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glass 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glowing Edges 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Grain 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Graphic Pen 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halftone Pattern 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halide Bottlenecks 23.5 © 2022 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
HDRMergeUI 23.5, Copyright © 2002-2022 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
HSB/HSL 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IFF Format 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IGES 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin”
Ink Outlines 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
JPEG 2000 23.5 © 2001-2022 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
Kurtosis 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Lens Blur 23.5.1, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
Lens Correction 23.5.1, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
Lens Flare 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Liquify 23.5.1, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin”
Matlab Operation 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Maximum 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Mean 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Measurement Core 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
Median 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Mezzotint 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Minimum 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
MMXCore Routines 23.5 © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin”
Mosaic Tiles 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Multiprocessor Support 23.5 © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
Neon Glow 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Note Paper 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
NTSC Colors 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
Ocean Ripple 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
OpenEXR 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Paint Daubs 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Palette Knife 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Patchwork 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Paths to Illustrator 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
PCX 23.5 © 1989-2022 Adobe. All rights reserved. - from the file “PCX.plugin”
Photocopy 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Picture Package Filter 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Pinch 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Pixar 23.5 © 1989-2022 Adobe. All rights reserved. - from the file “Pixar.plugin”
Plaster 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Plastic Wrap 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Pointillize 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Polar Coordinates 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Portable Bit Map 23.5 © 1989-2022 Adobe. All rights reserved. - from the file “PBM.plugin”
Poster Edges 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
PRC 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin”
Radial Blur 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Radiance 23.5 © 2003-2022 Adobe. All rights reserved. - from the file “Radiance.plugin”
Range 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Render Color Lookup Grid 23.5 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Reticulation 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Ripple 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Rough Pastels 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Save for Web 23.5.1, © 1999-2022 Adobe. All rights reserved. - from the file “Save for Web.plugin”
ScriptingSupport 23.5, © 2002-2022 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
Shear 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Skewness 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Smart Blur 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Smudge Stick 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Solarize 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “Solarize.plugin”
SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin”
Spatter 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Spherize 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Sponge 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Sprayed Strokes 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stained Glass 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stamp 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Standard Deviation 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Substance Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin”
Sumi-e 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Summation 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Targa 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Texturizer 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Tiles 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Torn Edges 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Twirl 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
U3D 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin”
Underpainting 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Vanishing Point 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
Variance 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Water Paper 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Watercolor 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Wave 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wind 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 23.5 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin”
ZigZag 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.12.1.4 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.12.1/"
CDO: 1.125.1
CmdN: 1.13.2
CDP: 1.149.0
Projects: 1.4.5
Loaded at: 1247 ms - launch time impact: 44 ms
Content Credentials (Loaded) 0.31.6.0 - from the file "Required Folder"
Loaded at: 48702 ms - launch time impact: 3 ms
ccx-timeline (Prepared) 3.0.3.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 23.6.0.0 - from the file "Required Folder"
Loaded at: 48703 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 23.12.0.0 - from the file "Required Folder"
Share Panel (Loaded) 1.0.3.0 - from the file "Required Folder"
Loaded at: 1248 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.21.13.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/"
CAPTURE: 2.0.41 STOCK: 4.0.2
Photoshop UXP Export-As (Prepared) 5.8.13.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder"
Loaded at: 48703 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 46071 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 46071 ms - launch time impact: 0 ms
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 47481 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.9.0.29 - from the file "Required Folder"
Loaded at: 48771 ms - launch time impact: 1 ms
Neural Filters (Registered) 1.13.3.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/index.html”
Pantone Connect 1.0.6 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.pantone.v1.1.app/html/index.html”
com.pantone.v1.1.auth 1.0.6 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.pantone.v1.1.app/html/auth.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/extensions/stock-panel-licensing/index.html”
com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/extensions/capture/capture.html”
Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/manager.html”

Installed TWAIN devices: NONE

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Adobe Employee ,
Sep 22, 2022 Sep 22, 2022

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Thank you for the sysinfo regina.chiu@lifetimebrands.com, the team has asked if you could  figure out which CEP extension is causing this high CPU...

To check for the extension which is eating the CPU & RAM up.
  1. Open Activity Monitor
  2. Look for the CEPHtmlEngine process which is driving the CPU/RAM up.
  3. Double click & go to files & open ports tab in window which opens.
  4. Search for logs & from the entries you can get the extension name. (e.g /Users/manish/Library/Logs/CSXS/CEPHtmlEngine11-ILST-26.5.0-com.adobe.illustrator.OnBoarding.log)

In the next step.
Try removing this extension & launch your app to verify the issue.
Please keep a backup before you remove the extension so as to restore it if needed.

 

Thank you,

-- Cory

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Community Beginner ,
Sep 29, 2022 Sep 29, 2022

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Hi Cory,

 

Apologies for the late response.  I did an SMS reset and that seems to have cured the issue for the moment.  It is just interesting that when I put a search into Google for " CEPHtmlEngine Helper CPU Fan Issue"  the first thing to come up is adobe issue.  After digging deeper, I found a suggestion for resetting the SMS.  It was an easy try so I just went for it and that seems to work so far; no fan, no hang time and CEPHtmlEngine CPU at .4%.

 

Could this still be an adobe issue? Or does this make it a hardware issue? Interested in your thoughts and thanks for your help.

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Community Beginner ,
Sep 30, 2022 Sep 30, 2022

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I feel like my "solution" needed more clarity. It's actually an SMC reset (not SMS as I wrote). The link for Mac is here: https://support.apple.com/en-us/HT202179

there are reset instructions for various processor types, mine is an intel so I followed the link and instructions for that. Hopefully this helps someone else from hunting and pecking for a solution. 

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