I've been on to Epson, chat below. In summary, I have the right up-to-date driver installed, and the image prints ok when printed as a JPG from Windows Photos, so its likely a problem with the interface between Photoshop, the printer and the ICC profile. Or the file itself, but I cannot find any issue with it or the layers in it.
START OF YOUR SESSION
20/06/2023 01:11pm UTC - You:
Help with my product
20/06/2023 01:11pm UTC - Bot:
Do you currently own an Epson product?
20/06/2023 01:11pm UTC - You:
Yes
20/06/2023 01:11pm UTC - Bot:
Great, you have the __SC-P600__.
20/06/2023 01:11pm UTC - You:
Yes
20/06/2023 01:11pm UTC - Bot:
Please select from one of the following options:
20/06/2023 01:11pm UTC - You:
Something else
20/06/2023 01:11pm UTC - Bot:
Identification message
20/06/2023 01:12pm UTC - You:
Missing blocks of print when printing from Photoshop
20/06/2023 01:12pm UTC - Bot:
You are now in a queue. One of our experts will chat to you shortly, please
do not close this chat window.
20/06/2023 01:12pm UTC - Bot:
Animated Gif
20/06/2023 01:20pm UTC - Epson Support:
To help improve your interaction today, please read the chat instructions
prior to connecting to an advisor. In order to respond to this chat, you will
need to type in the white box below and click the enter button on your
keyboard. If you are unable to type a response, please try an alternative
internet browser and reconnect to Epson online chat via
http://www.epson.co.uk/contact. If you leave the chat unattended for 5
minutes, it will automatically close. Please be sure to interact with us
regularly to avoid this from happening. Thank you for contacting Epson's
UK Customer Interaction Centre. My name is Alex. I am just reviewing your
chat history and I will begin helping you momentarily.
20/06/2023 01:21pm UTC - Epson Support:
Hello, Adrian!
20/06/2023 01:21pm UTC - Epson Support:
I'm sorry to hear about this issue
20/06/2023 01:21pm UTC - Epson Support:
Could you tell me if you are using genuine Epson inks with the printer?
20/06/2023 01:23pm UTC - You:
Yes I am - genuine inks and experienced user. I have a new computer and
so fresh installs of the drivers and photoshop. I am connected wirelessly,
and am using Photoshop to print the image. I am missing rectangular
boxes in the images, placed fairly randomly. You can see my thread on the
adobe forum here, with a sample image:
20/06/2023 01:23pm UTC - You:
https://community.adobe.com/t5/photoshop-ecosystem-discussions/chun
ks-or-rectangles-missing-from-print/m-p/13878369#M739635
20/06/2023 01:24pm UTC - Epson Support:
if you print a nozzle check, is the pattern complete?
20/06/2023 01:28pm UTC - Epson Support:
Do other photos print the same?
20/06/2023 01:28pm UTC - You:
Yes it is. I cleaned the nozzles yesterday and all is well. The blocks that are
missing are distinct and regualer is size, so it looks like some data is
missing in what the printer is trying to print.
20/06/2023 01:28pm UTC - You:
I have had a similar issue with a different file.
20/06/2023 01:28pm UTC - Epson Support:
let's check the current driver version installed
20/06/2023 01:29pm UTC - Epson Support:
What version of Windows do you use?
20/06/2023 01:29pm UTC - You:
11
20/06/2023 01:30pm UTC - Epson Support:
On the computer, go to Start> Settings> Bluetooth and devices > Printers
and scanners
20/06/2023 01:30pm UTC - Epson Support:
is the printer listed more than once?
20/06/2023 01:30pm UTC - You:
No, just once.
20/06/2023 01:31pm UTC - Epson Support:
click it to select it, then open printer properties
20/06/2023 01:31pm UTC - Epson Support:
in the new window that opens, do you have a version information tab?
20/06/2023 01:31pm UTC - You:
yes, 6.77
20/06/2023 01:32pm UTC - Epson Support:
Thank you. This is the latest Epson printer driver
20/06/2023 01:33pm UTC - Epson Support:
is there a chance this file or the other file you have issues with has some
transparency layers on top of the image, that can create this printed result?
20/06/2023 01:35pm UTC - You:
I don't think so. It was sent to a commecrial printer and printed ok, excelpt
for a mistake that I made in the artwork. I corrected that an was printing a
test version at home, and I didn't add any transparent layers. I'll check, but
I am certain that isn't the case.
20/06/2023 01:37pm UTC - Epson Support:
have you tried to use Epson Print Layout until now?
20/06/2023 01:38pm UTC - You:
I don't usually use that, as I want photoshop to control the colours so that I
can use an ICC profile for the paper.
20/06/2023 01:39pm UTC - Epson Support:
We need to test the printer with other software to determine if this might
be a Photoshop issue or a file issue
20/06/2023 01:40pm UTC - You:
Ok, I don't have it installed, can I use something else to check it?
20/06/2023 01:40pm UTC - Epson Support:
Try to print using Windows photos, for example, to see if the same file
prints differently
20/06/2023 01:41pm UTC - You:
Ok, I'll do that now.
20/06/2023 01:45pm UTC - Epson Support:
How did it go?
20/06/2023 01:45pm UTC - You:
Printing now, had to move the file and re-save as a JPG as Photos wouldn;t
see the PSD.
20/06/2023 01:46pm UTC - You:
That's printed ok, so I think it must be a Photoshop, or ICC issue.
20/06/2023 01:46pm UTC - Epson Support:
Check the file in Photoshop, as indeed, this looks more like a file issue
20/06/2023 01:47pm UTC - You:
Ok, thanks. I'll add this to the Adobe chat in the hope someone can help.
Thank you.
20/06/2023 01:48pm UTC - Epson Support:
Is there something else I might be able to assist with at this time?
20/06/2023 01:48pm UTC - You:
No thank you. Have a good day.
END OF YOUR SESSIO
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