• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Chunks or rectangles missing from print

Community Beginner ,
Jun 20, 2023 Jun 20, 2023

Copy link to clipboard

Copied

I've just bought a new computer (Dell XPS). Fresh installs of Photoshop and all the drivers etc. When printing from Photoshop to my Epson SC P600, I get regular pieces or chunks missing from the print. I'm using a Hanhnemuhle paper with the ICC installed and selected and the printer is connected wirelessly. This isn't replicated on screen on the displayed image. See result. Any ideas how to solve? Thanks.

TOPICS
Windows

Views

283

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Beginner ,
Jun 20, 2023 Jun 20, 2023

Copy link to clipboard

Copied

A bit to add - trying a reprint, the same parts are missing. I stopped the print before it finished to avoid wasting ink, but the first 2 bits missing are identical.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 20, 2023 Jun 20, 2023

Copy link to clipboard

Copied

I've been on to Epson, chat below.  In summary, I have the right up-to-date driver installed, and the image prints ok when printed as a JPG from Windows Photos, so its likely a problem with the interface between Photoshop, the printer and the ICC profile. Or the file itself, but I cannot find any issue with it or the layers in it.

 

START OF YOUR SESSION
20/06/2023 01:11pm UTC - You:
Help with my product
20/06/2023 01:11pm UTC - Bot:
Do you currently own an Epson product?
20/06/2023 01:11pm UTC - You:
Yes
20/06/2023 01:11pm UTC - Bot:
Great, you have the __SC-P600__.
20/06/2023 01:11pm UTC - You:
Yes
20/06/2023 01:11pm UTC - Bot:
Please select from one of the following options:
20/06/2023 01:11pm UTC - You:
Something else
20/06/2023 01:11pm UTC - Bot:
Identification message
20/06/2023 01:12pm UTC - You:
Missing blocks of print when printing from Photoshop
20/06/2023 01:12pm UTC - Bot:
You are now in a queue. One of our experts will chat to you shortly, please
do not close this chat window.
20/06/2023 01:12pm UTC - Bot:
Animated Gif
20/06/2023 01:20pm UTC - Epson Support:
To help improve your interaction today, please read the chat instructions
prior to connecting to an advisor. In order to respond to this chat, you will
need to type in the white box below and click the enter button on your
keyboard. If you are unable to type a response, please try an alternative
internet browser and reconnect to Epson online chat via
http://www.epson.co.uk/contact. If you leave the chat unattended for 5
minutes, it will automatically close. Please be sure to interact with us
regularly to avoid this from happening. Thank you for contacting Epson's
UK Customer Interaction Centre. My name is Alex. I am just reviewing your
chat history and I will begin helping you momentarily.
20/06/2023 01:21pm UTC - Epson Support:
Hello, Adrian!
20/06/2023 01:21pm UTC - Epson Support:
I'm sorry to hear about this issue
20/06/2023 01:21pm UTC - Epson Support:
Could you tell me if you are using genuine Epson inks with the printer?
20/06/2023 01:23pm UTC - You:
Yes I am - genuine inks and experienced user. I have a new computer and
so fresh installs of the drivers and photoshop. I am connected wirelessly,
and am using Photoshop to print the image. I am missing rectangular
boxes in the images, placed fairly randomly. You can see my thread on the
adobe forum here, with a sample image:
20/06/2023 01:23pm UTC - You:
https://community.adobe.com/t5/photoshop-ecosystem-discussions/chun
ks-or-rectangles-missing-from-print/m-p/13878369#M739635
20/06/2023 01:24pm UTC - Epson Support:
if you print a nozzle check, is the pattern complete?
20/06/2023 01:28pm UTC - Epson Support:
Do other photos print the same?
20/06/2023 01:28pm UTC - You:
Yes it is. I cleaned the nozzles yesterday and all is well. The blocks that are
missing are distinct and regualer is size, so it looks like some data is
missing in what the printer is trying to print.
20/06/2023 01:28pm UTC - You:
I have had a similar issue with a different file.
20/06/2023 01:28pm UTC - Epson Support:
let's check the current driver version installed
20/06/2023 01:29pm UTC - Epson Support:
What version of Windows do you use?
20/06/2023 01:29pm UTC - You:
11
20/06/2023 01:30pm UTC - Epson Support:
On the computer, go to Start> Settings> Bluetooth and devices > Printers
and scanners
20/06/2023 01:30pm UTC - Epson Support:
is the printer listed more than once?
20/06/2023 01:30pm UTC - You:
No, just once.
20/06/2023 01:31pm UTC - Epson Support:
click it to select it, then open printer properties
20/06/2023 01:31pm UTC - Epson Support:
in the new window that opens, do you have a version information tab?
20/06/2023 01:31pm UTC - You:
yes, 6.77
20/06/2023 01:32pm UTC - Epson Support:
Thank you. This is the latest Epson printer driver
20/06/2023 01:33pm UTC - Epson Support:
is there a chance this file or the other file you have issues with has some
transparency layers on top of the image, that can create this printed result?
20/06/2023 01:35pm UTC - You:
I don't think so. It was sent to a commecrial printer and printed ok, excelpt
for a mistake that I made in the artwork. I corrected that an was printing a
test version at home, and I didn't add any transparent layers. I'll check, but
I am certain that isn't the case.
20/06/2023 01:37pm UTC - Epson Support:
have you tried to use Epson Print Layout until now?
20/06/2023 01:38pm UTC - You:
I don't usually use that, as I want photoshop to control the colours so that I
can use an ICC profile for the paper.
20/06/2023 01:39pm UTC - Epson Support:
We need to test the printer with other software to determine if this might
be a Photoshop issue or a file issue
20/06/2023 01:40pm UTC - You:
Ok, I don't have it installed, can I use something else to check it?
20/06/2023 01:40pm UTC - Epson Support:
Try to print using Windows photos, for example, to see if the same file
prints differently
20/06/2023 01:41pm UTC - You:
Ok, I'll do that now.
20/06/2023 01:45pm UTC - Epson Support:
How did it go?
20/06/2023 01:45pm UTC - You:
Printing now, had to move the file and re-save as a JPG as Photos wouldn;t
see the PSD.
20/06/2023 01:46pm UTC - You:
That's printed ok, so I think it must be a Photoshop, or ICC issue.
20/06/2023 01:46pm UTC - Epson Support:
Check the file in Photoshop, as indeed, this looks more like a file issue
20/06/2023 01:47pm UTC - You:
Ok, thanks. I'll add this to the Adobe chat in the hope someone can help.
Thank you.
20/06/2023 01:48pm UTC - Epson Support:
Is there something else I might be able to assist with at this time?
20/06/2023 01:48pm UTC - You:
No thank you. Have a good day.
END OF YOUR SESSIO

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 20, 2023 Jun 20, 2023

Copy link to clipboard

Copied

Have just re-started everything and the print works ok, so it is definitely a printer/photoshop/ICC interface issue. Would really like to know where this comes from though, as have wasted a fair bit of ink and paper, and there was no indication it would happen.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 27, 2023 Jun 27, 2023

Copy link to clipboard

Copied

@Jetstream Rider  This is really almost 100% certain to be a printer or printer software issue. An ICC profile instructs an application to modify pixel values - I've NEVER seen an ICC profile that could create blank areas in print.

If I saw prints with blocks missing I'd try rotating the image - are the same blocks missing?

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 04, 2023 Oct 04, 2023

Copy link to clipboard

Copied

LATEST

@Maverick29628949xdgv if you read the thread the user has confirmed both already.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines