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cloud not use the eye dropper tool because of a program error

Community Beginner ,
Jan 26, 2024 Jan 26, 2024

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AhmedOs2_0-1706312613191.png

 

Hi
I have a problem with the use of the Draper Tool when I use it
My device's specifications are beyond the limits required by Photoshop, and I also changed my Windows
How can the problem be solved?

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Community Beginner ,
Jan 26, 2024 Jan 26, 2024

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update : It just doesn't work in Shape But in any other use it works normally

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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Community Beginner ,
Jan 27, 2024 Jan 27, 2024

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I did that and I don't know what happened anyway. Thanks for help 🙂 

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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Yes, this is a bug. I've reported it to Adobe, and many others are having the same issue. Hopefully they will fix it soon, in my case, I just get the error, but if I dismiss it, I still get the color that I selected.

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Community Beginner ,
Jan 26, 2024 Jan 26, 2024

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This bug appeared in the latest update, right?

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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Could you please tell us the exact version you are using? You can find it by going to Help > About Photoshop. I have tested it with 25.3.1 and it works fine.

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Community Beginner ,
Jan 26, 2024 Jan 26, 2024

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My Photoshop version is 25.4 this is last version i update it in 25 jan , and the problem only appears in the shape, and in Pen Tool or made shapes. 

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Community Expert ,
Jan 27, 2024 Jan 27, 2024

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@Ahmed Os2 the bug was first reported in the Beta version 25.4 but Adobe in their wisdom decided to release it to the public anyway without fixing the issue

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Community Beginner ,
Jan 27, 2024 Jan 27, 2024

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@Ged_Traynor @Bojan Živković What do we do now? How do we contact Adobe to inform them of this problem and solve it?

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Community Expert ,
Jan 27, 2024 Jan 27, 2024

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@Ahmed Os2 it's already been reported in the Beta forum

https://community.adobe.com/t5/photoshop-beta-bugs/eye-dropper-error-could-not-use-the-eye-dropper-t...

The eyedropper still picks up the color, you just need to click OK to the error message, you can roll back to version 25.3.1 until Adobe address the issue if it bothers you

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