I just bought combo Lr & PTS. And this combo I have 20GB in cloud storage. But when I open PTS app in desktop, it notice cloud storage is full (I used 2,2GB). I don't know why that. Please see screenshot I insert allow. Hope you reply me soon. Thank you!
We are sorry about the storage issue experienced.
Can you please help us with your registered e-mail ID? Would you mind re-login into the app? What does Creative Cloud storage show? Is the app up to date?
We're here to help, just need some info.
Thank you for reply me. Yesterday, I fixed and now my Adobe PTS accout updated from 2GB to 20GB already ^^
Glad to hear that it's resolved. Let us know whenever needed.
I have the same issue. Although I have only a couple of GB stored in the Cloud, on both my desktop and laptop, it says that I have used 20.3 GB of my 20 GB storage. I tried saving all my Cloud documents onto my desktop and deleting them all from the Cloud. I get the same message. What's worse, I can't save anything to the Cloud because Photoshop thinks I've exceeded my quota. I'm on a Mac and using Monterey 12.3.1 (the latest update). My Photoshop is updated as well. Doesn't help to close or reopen the application. Any suggestions? Thanks Vivian
How did you fix it?