Cloud Storage is full

Community Beginner ,
Jan 18, 2022 Jan 18, 2022

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Hi guys,

I just bought combo Lr & PTS. And this combo I have 20GB in cloud storage. But when I open PTS app in desktop, it notice cloud storage is full (I used 2,2GB). I don't know why that. Please see screenshot I insert allow. Hope you reply me soon. Thank you!

Screen Shot 2022-01-18 at 14.34.16.pngScreen Shot 2022-01-18 at 14.35.50.png

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correct answers 1 Correct answer

Community Beginner , Jan 18, 2022 Jan 18, 2022
Thank you for reply me. Yesterday, I fixed and now my Adobe PTS accout updated from 2GB to 20GB already ^^

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Adobe Employee ,
Jan 18, 2022 Jan 18, 2022

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Hi there,

 

We are sorry about the storage issue experienced. 

Can you please help us with your registered e-mail ID? Would you mind re-login into the app? What does Creative Cloud storage show? Is the app up to date?
We're here to help, just need some info.

 

Regards,

Ranjisha

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Community Beginner ,
Jan 18, 2022 Jan 18, 2022

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Thank you for reply me. Yesterday, I fixed and now my Adobe PTS accout updated from 2GB to 20GB already ^^

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Glad to hear that it's resolved. Let us know whenever needed. 

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New Here ,
May 16, 2022 May 16, 2022

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I have the same issue.  Although I have only a couple of GB stored in the Cloud, on both my desktop and laptop, it says that I have used 20.3 GB of my 20 GB storage.  I tried saving all my Cloud documents onto my desktop and deleting them all from the Cloud.  I get the same message. What's worse, I can't save anything to the Cloud because Photoshop thinks I've exceeded my quota. I'm on a Mac and using Monterey 12.3.1 (the latest update).  My Photoshop is updated as well.  Doesn't help to close or reopen the application.  Any suggestions?  Thanks  Vivian

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New Here ,
Mar 03, 2022 Mar 03, 2022

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Hi!

How did you fix it?

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