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Colorize filter profiles display error "We've Temporarily disabled this filter due to an error"

New Here ,
May 02, 2024 May 02, 2024

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Everytime I attempt to use the Neural colorize filter profiles I get the aforementioned error code. I have yet to find a solution in previous posts that works for me. Here is my system information:
System: Mac OS Sonoma 14.4.1

Graphics: AMD Radeon Pro 5500M 4 GB
Intel UHD Graphics 630 1536 MB

Processor: 2.3 GHz 8-Core Intel Core i9

Photoshop version: 25.7.0

 

I have also attached my sytem info.

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Adobe
Adobe Employee ,
May 15, 2024 May 15, 2024

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Hey, @laurenf70407775. Welcome to the Photoshop Community. Thanks for including the system info & the details. Does this happen only with the Colorize Neural Filter?

 

Try these things & let me know the outcomes:

  • Try with a different set of images that has an identifiable face.
  • Try to redownload the Neural filter library by going to this location on macOS: ~/Library/ApplicationSupport/Adobe/UXP/PluginsStorage/PHSP/23/Internal/com.adobe.nfp.gallery/PluginData 
    Head here to learn more: https://adobe.ly/44H5cyC
  • Try Photoshop Beta from the Creative Cloud desktop app - the Neural filter models will be downloaded separately.

 

Let me know how it goes. Thanks!
Sameer K

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New Here ,
May 15, 2024 May 15, 2024

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Thank you for the response, it hasn't happened with any of the other filters so far. It only happens when I try to use the presets with the colorize filter. I have tried with images with faces and without and I get the same result on both. When I go in the UXP folder the only folder within that is a folder that says extensions. I haven't found the pluginsstorgage folder. 

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