• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
17

Compatible GPU Shows "Use Graphics Processor" Error Message

Participant ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

While create a normal from a texture, I get the "Use Graphics Processor" error message. But my graphics card is showing fully compatible. See attachments below.

 

Attachement 1

Screenshot 2024-02-20 110702.png

 

Attachment 2

Screenshot 2024-02-20 110751.png

 

Common issues checked and fix suggestions performed:

1) I am running DirectX 12.2

2) I updated my Nvidia driver for Windows 11 (downloaded directly from Nvidia)

3) I added Adobe.exe and the "sniffer" to my graphics display settings and set the apps to "high performance" GPU use

4) OS updates are current and my PC was restarted

Issue persists!

My system information:

13th Gen Intel i9-13900KF 24-core

128G RAM

M.2 for all drives

Geforce RTX 3090 (latest driver installed)
Windows 11 (up-to-date as of this post)

Thank you so much in advance.

TOPICS
Windows

Views

269

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Participant ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

I performed a recheck and several tests using different images, anything I could think of really.

All failed.

Simply put, Photoshop says my GPU is good to go but then won't perform any 3D operations on any images.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

@GOD-sSs-END 3D features are been discontinued in Photoshop

https://helpx.adobe.com/ie/photoshop/kb/3d-faq.html

The 3D tab in preferences and the 3D option from the menu bar have been removed in version 25.4

2024-02-20 17_07_11-Photoshop 3D _ Common questions on discontinued 3D features — Mozilla Firefox.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

So, how do I now create a normal or a bump map?

 

Also, I have the latest Photoshop, yet the options still show. What do I do about that or than not use them?

More importantly, though, I need this normal. What do I do now to create my own normals?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

@GOD-sSs-END not sure why Adobe left the options there, but I'm sure they will be removed in a future update, you can install version 22.2 from the Creative Cloud app as per the link I posted above, you can have 22.2 installed along side 25.4

https://helpx.adobe.com/ie/download-install/using/install-previous-version.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

Adobe deprecated 3D operations in Photoshop.

 

No disrespect to Adobe, but normals and bump maps are important for other applications.

For example, I use Unreal Engine for a host of tasks, which require manipulating marterials via normals and bump maps I create/edit (for FREE) using PS.

The only work around seems to be either using some other app entirely for normal/bump creation or installing a previous version of Phostoshop. I've included a video on how to install previous PS versions. A link to other apps needed to perform 3D operations is also included. 

First, take a look at the mess Adobe manufactured for those creators who "loved" Photoshop for its simple, hassle-free normal/bump creation/editing for outside 3D applications. This is your new normal  (pun intended). 


And here's the link that references what Adobe spin-off apps you will now need to purchase (in addition to your plans, most of you) in order to perform these same, previously simple, previously free 3D operations. Hold onto your wallets, everyone. It's a Microsoft-style shakedown.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

The deprecated features are left in as part of Adobe's comprehensive approach to product promotion, which obviously includes guerrilla marketing tactics. (Adobe is too adept at everything to allow such oversights, residual menu items in particular) Case in point, the simplest thing in the world for Adobe to do is to remove deprecated features from in-app menus. Adobe leaves them in to instigate the problem-solution scenario used to elicit a sale. The loss of an operation creates the problem, the solution for which is whatever new app Adobe spins off from said deprecation(s).

Given all the overlap in Adobe products, why else would they take everything ellse out under "3D" but leave just "normal" and "bump" creation in, if only in spirit? It's because normal and bump creation likely had/have the highest use profile out of all the depreceated 3D operations Photoshop provided.

lol.

Again, hold onto your wallets. Shareholders first, folks. 

God! I love Adobe. I've been Adobe fan since the 90s. And I will never leave. But man, do I hate being sold like this.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 21, 2024 Feb 21, 2024

Copy link to clipboard

Copied

Same here. started happening lately. Last two or three weeks, maybe? 

I have an RTX 4080, up to date driver and everything.

My current workaround, if anyone's interested, is through Paint.net, a basic paint program for wiondows which has a 3rd-party normal map plugin you can download here:

 

https://forums.getpaint.net/topic/111602-normalmapplus-codelab-implementation/

This way I can copy a layer's contents, convert to normal map on Paint.net, then copy and paste back into photoshop. 

There used to be an Nvidia normal map plugin that just converted height maps to normal maps and didn't require any 3d acceleration, why can't they just recompile that one to work on modern PS versions.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Feb 21, 2024 Feb 21, 2024

Copy link to clipboard

Copied

I put together a work-around too. This one comes straight from Nvidia. It's called the Nvidia texture tool exporter. It's chief function is to convert images for use in 3D materials texture samples.


Important Note:

Use the stand-alone version (left link in download section, halfway down the page). The Adobe-integrated version is buggy and cumbersome. 
https://developer.nvidia.com/nvidia-texture-tools-exporter


The converter is easy to use and quick, and there are plenty of YouTube videos showing how to use it. Here's one:
https://www.youtube.com/watch?v=edSdDUBaDAA&t

Now, if you will excuse me. I have to play catch-up because Adobe likes to play games.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 21, 2024 Feb 21, 2024

Copy link to clipboard

Copied

LATEST

Yes I have the NVTT exporter (both in standalone or plugin variety) and use it often, but I wanted something that would allow quick height-->normal conversion wihtout having to save and then load files since I wanted to keep the result inside photoshop. 

Might be possible to write a script that uses it to convert and then automatically return the result as a new layer but I just can't make heads or tails of Photoshop scripting. too much of it is random number codes left over from who knows what decade.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines