Compatible version problem

New Here ,
Jul 21, 2022 Jul 21, 2022

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Hey guys.

 

After the recent photoshop update to version 23.4.2 I can't open files saved in the creative cloud that were created this month. It displays the following error:

 

"Could not open"filename.psd" because the file is not compatible with this version of Photoshop"

 

Anybody else suffering with this problem?

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Hi @felipes6584889 sorry to hear this.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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