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Computer shuts down after opening a image on photoshop, LIghtroom and Illustrator.

Community Beginner ,
Oct 01, 2021 Oct 01, 2021

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Everytime I open an image on either Photoshop, Illustrator or Lightroom (Classic or new one) computer shuts down and re-starts, I have disabled GPU usage within each program setting and still get the same beahvior, I have done a clean Windows install and still having this issue, any thoughts? or should I consider cacelling my plan asking for no penalty, since I cannot use 3 out of the 6 apps I need the most? 

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Adobe
Community Expert ,
Oct 01, 2021 Oct 01, 2021

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Hi. Please check if your computer meets the minimum requirements: https://helpx.adobe.com/photoshop/system-requirements.html

 

Marlon Ceballos.

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Community Beginner ,
Oct 01, 2021 Oct 01, 2021

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Thabks for the link and details.

Pc is well above even the recommended specs,  intel i7 at 3.9ghz, 32gb of ram and nvidia 1660 super. PC has no trouble running after effects and premiere, yet photoshop, LR and illustrator shut it down with no reason. 

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Community Beginner ,
Oct 18, 2021 Oct 18, 2021

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UPDATE:  I re-installed Photoshop 21.2.12, Illustrator 24.3 and works fine, seems like the issue showed up somewhere in a later version of each, please look into it. Good tools, is a shame this issues are happening on such a big SaaS provider. 

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Community Beginner ,
Jan 08, 2022 Jan 08, 2022

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Any update on this??, I cant believe we are months after and  I have not  yet gotten any update on this, computer keeps crashing. and I just cancelled my suscription when non of the latest updates has addressed this issue.

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LEGEND ,
Jan 08, 2022 Jan 08, 2022

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Some suggestions here if you want to give it another try.

 

https://www.technipages.com/fix-photoshop-crashing-when-opening-or-saving-files

 

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