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Constant crashes since 24.4.1

Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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Since the update, I'm constantly suffering from crashes, mostly after saving smart layers but not exclusively. I'm working with 1/2gb files that it seems to be struggling with now, but I've been using them for some time with no issues. I'm mostly clueless technically but, I have updated all my drivers, have PS using 8 of 11gb RAM, and 50gb free space on my hard drive. I've tried rolling back to the previous build and a fresh install, clering the font cache, and disabling open cl but still getting the crashes.

Any suggestions are appreciated.

Thanks,

Andy

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correct answers 1 Correct answer

Community Beginner , Apr 26, 2023 Apr 26, 2023

I don't want to to jump the gun just yet, but the manual deleting of preferences seems to be working. Stressing it with a few open projects and by now, of this were a few hours ago, it would've crashed on me. As a bonus, I also had an issue with Save for web exporting jpgs, but I couldn't see them in windows explorer, only when I went to save a new one. They seem to be exporting properly now, so for that alone, I thank you

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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Hi @Andrew29604425twbj sorry to hear this.

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,
Cory

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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Thanks Cory. Ah, yeah sorry, it's happening on my work account not this one. I have submitted the crashes through the app, and I have one crash dump on my laptop so will log that again. Just done the manual preferences so will see if I can repro again. Here's my system info:

 

Adobe Photoshop Version: 24.4.1 20230418.r.449 53a6c60 x64
Number of Launches: 1
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.1555
System architecture: Intel CPU Family:6, Model:5, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 2304 MHz
Built-in memory: 16245 MB
Free memory: 10403 MB
Memory available to Photoshop: 11972 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.23.1
SAM SDK Version: 3.6.4
ACP.local Status:
- SDK Version: 3.0.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.0.24
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 0
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
D3D12Warp renderer: False
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 2070 Super with Max-Q Design
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,391 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=8533918 -comment=Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64

[2550 ms]
Start sniffer 2023-04-26 18:27:52
# Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64
C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=8533918 -comment=Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64

{119 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2070 Super with Max-Q Design index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 2070 Super with Max-Q Design
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,391 MB
VRAM: 8,391 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,516 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_RTX_2070_SUPER
Driver date: 2022-10-25 000000.000000-000
Driver age: 6 months
Driver version: 31.0.15.2647
Supports UMA: UNSUPPORTED
D3D-ID: 7825

Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,650 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,516 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2020-07-08 000000.000000-000
Driver age: 33 months
Driver version: 27.20.100.8476
Supports UMA: SUPPORTED
D3D-ID: 39876
End platform native
{1048 ms}

{1048 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2070 Super with Max-Q Design/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2070 Super with Max-Q Design/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,391 MB
VRAM: 8,391 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,516 MB
API version: 2.1 (2.1.2 NVIDIA 526.47)
Device version: 2.1 (2.1.2 NVIDIA 526.47)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_RTX_2070_SUPER
Driver date: 2022-10-25 000000.000000-000
Driver age: 6 months
Driver version: 31.0.15.2647
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{1272 ms}

{1272 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 2070 Super with Max-Q Design
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_RTX_2070_SUPER
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 301 GB / s
Compute score: 2,173.82
Device name string: NVIDIA GeForce RTX 2070 Super with Max-Q Design
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,813 MB
VRAM: 6,813 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (OpenCL 2.1 )
Device version: 2.1 (OpenCL 2.1 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 26 GB / s
Compute score: 197.409
Device name string: Intel(R) UHD Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{2402 ms}

Exit code kExitNormal
End sniffer 2023-04-26 18:27:54
[kStatusNormal, kExitNormal]

[2550 ms]
Finish RunAllAPIs

[5973 ms]
Start GetSnifferResult

[5973 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 94070924420745206397
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2023\
Temporary file path: C:\Users\andy-\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 459.7G, 56.1G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\

Installed components:
ACE.dll ACE 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library dfba77e
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/01/28-17:08:16 79.4c0bb7e 79.4c0bb7e
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.b4ac713 79.b4ac713
AdobeXMP.dll Adobe XMP Core 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AdobeXMPFiles.dll Adobe XMP Files 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AdobeXMPScript.dll Adobe XMP Script 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/02/18-12:18:34 79.78f7814 79.78f7814
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2023 27.1.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AXE8SharedExpat.dll AXE8SharedExpat 2022/12/13-13:20:11 79.002995e 79.002995e
AXEDOMCore.dll AXEDOMCore 2022/12/13-13:20:11 79.002995e 79.002995e
BIB.dll BIB 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
BIBUtils.dll BIBUtils 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
CRClient.dll Adobe Crash Reporter Client DLL 4.8.0.6
DirectML.dll DirectML Redistributable Library 1.9.1+220902-1323.1.dml-1.9.d6f03b3
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.0.1-3-e8edf70
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv71.dll International Components for Unicode Build 14.0.04ee3a5
icuin71.dll International Components for Unicode Build 14.0.04ee3a5
icuuc71.dll International Components for Unicode Build 14.0.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/02/06-19:10:37 79.02b25b1 79.02b25b1
libeay32.dll The OpenSSL Toolkit 1.0.2zf
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll MicrosoftĀ® WindowsĀ® Operating System 1.13.20221021.1.b353e0b
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/02/16-16:16:44 79.52a7d42 79.52a7d42
onnxruntime.dll MicrosoftĀ® WindowsĀ® Operating System 1.13.20221021.1.b353e0b
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2023 24.4
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2023 24.4
PSViews.dll Adobe Photoshop 2023 24.4
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.099073f 79.099073f
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151
Unified Extensibility Platform uxp-7.0.1-3-e8edf70
UPIC 2.6.0


Required plugins:

Accented Edges 24.4 - from the file ā€œFilter Gallery.8bfā€
Adaptive Wide Angle 24.4 - from the file ā€œAdaptive Wide Angle.8bfā€
Angled Strokes 24.4 - from the file ā€œFilter Gallery.8bfā€
Average 24.4 - from the file ā€œAverage.8bfā€
Bas Relief 24.4 - from the file ā€œFilter Gallery.8bfā€
BMP 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Camera Raw 15.3 - from the file ā€œCamera Raw.8biā€
Camera Raw Filter 15.3 - from the file ā€œCamera Raw.8biā€
Chalk && Charcoal 24.4 - from the file ā€œFilter Gallery.8bfā€
Charcoal 24.4 - from the file ā€œFilter Gallery.8bfā€
Chrome 24.4 - from the file ā€œFilter Gallery.8bfā€
Cineon 24.4 - from the file ā€œCineon.8biā€
Clouds 24.4 - from the file ā€œClouds.8bfā€
Color Halftone 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Colored Pencil 24.4 - from the file ā€œFilter Gallery.8bfā€
ContĆ© Crayon 24.4 - from the file ā€œFilter Gallery.8bfā€
Craquelure 24.4 - from the file ā€œFilter Gallery.8bfā€
Crop and Straighten Photos 24.4 - from the file ā€œCropPhotosAuto.8liā€
Crop and Straighten Photos Filter 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Crosshatch 24.4 - from the file ā€œFilter Gallery.8bfā€
Crystallize 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Cutout 24.4 - from the file ā€œFilter Gallery.8bfā€
Dark Strokes 24.4 - from the file ā€œFilter Gallery.8bfā€
De-Interlace 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Dicom 24.4 - from the file ā€œDicom.8biā€
Difference Clouds 24.4 - from the file ā€œClouds.8bfā€
Diffuse Glow 24.4 - from the file ā€œFilter Gallery.8bfā€
Displace 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Dry Brush 24.4 - from the file ā€œFilter Gallery.8bfā€
Entropy 24.4 - from the file ā€œstatistics.8baā€
Export Color Lookup Tables 24.4 - from the file ā€œExport3DLUT.8beā€
Extrude 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
FastCore Routines 24.4 - from the file ā€œFastCore.8bxā€
Fibers 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Film Grain 24.4 - from the file ā€œFilter Gallery.8bfā€
Filter Gallery 24.4 - from the file ā€œFilter Gallery.8bfā€
Fresco 24.4 - from the file ā€œFilter Gallery.8bfā€
Glass 24.4 - from the file ā€œFilter Gallery.8bfā€
Glowing Edges 24.4 - from the file ā€œFilter Gallery.8bfā€
Grain 24.4 - from the file ā€œFilter Gallery.8bfā€
Graphic Pen 24.4 - from the file ā€œFilter Gallery.8bfā€
Halftone Pattern 24.4 - from the file ā€œFilter Gallery.8bfā€
Halide Bottlenecks 24.4 - from the file ā€œHalideBottlenecks.8bxā€
HDRMergeUI 24.4 - from the file ā€œHDRMergeUI.8bfā€
HSB/HSL 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
IFF Format 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Ink Outlines 24.4 - from the file ā€œFilter Gallery.8bfā€
JPEG 2000 24.4 - from the file ā€œJPEG2000.8biā€
Kurtosis 24.4 - from the file ā€œstatistics.8baā€
Lens Blur 24.4 - from the file ā€œLens Blur.8bfā€
Lens Correction 24.4 - from the file ā€œLens Correction.8bfā€
Lens Flare 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Liquify 24.4 - from the file ā€œLiquify.8bfā€
Matlab Operation 24.4 - from the file ā€œChannelPort.8bfā€
Maximum 24.4 - from the file ā€œstatistics.8baā€
Mean 24.4 - from the file ā€œstatistics.8baā€
Measurement Core 24.4 - from the file ā€œMeasurementCore.8meā€
Median 24.4 - from the file ā€œstatistics.8baā€
Mezzotint 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Minimum 24.4 - from the file ā€œstatistics.8baā€
MMXCore Routines 24.4 - from the file ā€œMMXCore.8bxā€
Mosaic Tiles 24.4 - from the file ā€œFilter Gallery.8bfā€
Multiprocessor Support 24.4 - from the file ā€œMultiProcessor Support.8bxā€
Neon Glow 24.4 - from the file ā€œFilter Gallery.8bfā€
Note Paper 24.4 - from the file ā€œFilter Gallery.8bfā€
NTSC Colors 24.4 - from the file ā€œNTSC Colors.8bfā€
Ocean Ripple 24.4 - from the file ā€œFilter Gallery.8bfā€
OpenEXR 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Paint Daubs 24.4 - from the file ā€œFilter Gallery.8bfā€
Palette Knife 24.4 - from the file ā€œFilter Gallery.8bfā€
Patchwork 24.4 - from the file ā€œFilter Gallery.8bfā€
Paths to Illustrator 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
PCX 24.4 - from the file ā€œPCX.8biā€
Photocopy 24.4 - from the file ā€œFilter Gallery.8bfā€
Picture Package Filter 24.4 - from the file ā€œChannelPort.8bfā€
Pinch 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Pixar 24.4 - from the file ā€œPixar.8biā€
Plaster 24.4 - from the file ā€œFilter Gallery.8bfā€
Plastic Wrap 24.4 - from the file ā€œFilter Gallery.8bfā€
Pointillize 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Polar Coordinates 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Portable Bit Map 24.4 - from the file ā€œPBM.8biā€
Poster Edges 24.4 - from the file ā€œFilter Gallery.8bfā€
Radial Blur 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Radiance 24.4 - from the file ā€œRadiance.8biā€
Range 24.4 - from the file ā€œstatistics.8baā€
Render Color Lookup Grid 24.4 - from the file ā€œExport3DLUT.8beā€
Reticulation 24.4 - from the file ā€œFilter Gallery.8bfā€
Ripple 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Rough Pastels 24.4 - from the file ā€œFilter Gallery.8bfā€
Save for Web 24.4 - from the file ā€œSave for Web.8beā€
ScriptingSupport 24.4 - from the file ā€œScriptingSupport.8liā€
Shear 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Skewness 24.4 - from the file ā€œstatistics.8baā€
Smart Blur 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Smudge Stick 24.4 - from the file ā€œFilter Gallery.8bfā€
Snap Art 4 4.1.3 - from the file ā€œAlien Skin Snap Art 4 Photoshop x64.8bfā€
Snap Art 4 Autolayer 4.1.3 - from the file ā€œAlien Skin Snap Art 4 Autolayer x64.8liā€
Solarize 24.4 - from the file ā€œSolarize.8bfā€
SP Substance Suite NO VERSION - from the file ā€œMaterialSuite.8liā€
Spatter 24.4 - from the file ā€œFilter Gallery.8bfā€
Spherize 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Sponge 24.4 - from the file ā€œFilter Gallery.8bfā€
Sprayed Strokes 24.4 - from the file ā€œFilter Gallery.8bfā€
Stained Glass 24.4 - from the file ā€œFilter Gallery.8bfā€
Stamp 24.4 - from the file ā€œFilter Gallery.8bfā€
Standard Deviation 24.4 - from the file ā€œstatistics.8baā€
Substance NO VERSION - from the file ā€œMaterialFilter.8bfā€
Sumi-e 24.4 - from the file ā€œFilter Gallery.8bfā€
Summation 24.4 - from the file ā€œstatistics.8baā€
Targa 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Texturizer 24.4 - from the file ā€œFilter Gallery.8bfā€
Tiles 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Torn Edges 24.4 - from the file ā€œFilter Gallery.8bfā€
Twirl 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Underpainting 24.4 - from the file ā€œFilter Gallery.8bfā€
Vanishing Point 24.4 - from the file ā€œVanishingPoint.8bfā€
Variance 24.4 - from the file ā€œstatistics.8baā€
Water Paper 24.4 - from the file ā€œFilter Gallery.8bfā€
Watercolor 24.4 - from the file ā€œFilter Gallery.8bfā€
Wave 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
WIA Support 24.4 - from the file ā€œWIASupport.8liā€
Wind 24.4 - from the file ā€œStandard MultiPlugin.8bfā€
Wireless Bitmap 24.4 - from the file ā€œWBMP.8biā€
ZigZag 24.4 - from the file ā€œStandard MultiPlugin.8bfā€

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.5.0.61 - from the file "Required Folder"
CDO: 1.136.2
CmdN: 1.17.4
CDP: 1.160.2
Projects: 1.7.0
Loaded at: 187 ms - launch time impact: 27 ms
ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 9570 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 192 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 195 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder"
Loaded at: 9313 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.22.9.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Prepared) 0.1.6.0 - from the file "Required Folder"
Adjustments Panels (Prepared) 1.12.33.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder"
Loaded at: 9573 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 3.6.10.0 - from the file "Required Folder"
Loaded at: 9575 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 9160 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 9162 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.4.0.32 - from the file "Required Folder"
Loaded at: 9578 ms - launch time impact: 24 ms
Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
Scan time: 0 ms - entries: 34

Extensions:

Libraries 1.0.0 - from the file ā€œC:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\index.htmlā€
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file ā€œC:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\stock-panel-licensing\index.htmlā€
com.adobe.capture.extension 2.0.41 - from the file ā€œC:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\capture\capture.htmlā€
FX Box 1.1.0 - from the file ā€œC:\Users\andy-\AppData\Roaming\Adobe\CEP\extensions\fx_box.extension\index.htmlā€
Export As 4.8.15 - from the file ā€œC:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.htmlā€
Export As 4.8.15 - from the file ā€œC:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.htmlā€
com.adobe.cclibraries.manager 1.0.0 - from the file ā€œC:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\manager.htmlā€

Installed TWAIN devices: NONE

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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Thank you for the update @Andrew29604425twbj, a couple things we see:

 

Model: NVIDIA_GEFORCE_RTX_2070_SUPER
Driver date: 2022-10-25 000000.000000-000
Driver age: 6 months
Driver version: 31.0.15.2647

If there is an update, install and restart, does the issue persist?

 

Startup, 459.7G, 56.1G free - This is not a very large amount of scratch space, so try freeing up more and see if that improves things.

 

Thank you,
Cory

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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Ah ok, yes it would seem I was lied to and my driver isn't up to date, Yeah I'm in a constant battle for free space, I used to get a few scratch disk notifications, but it wasn't crashing before. Thanks again

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Community Expert ,
Apr 26, 2023 Apr 26, 2023

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@Andrew29604425twbj I would agree with @CoryShubert - if you are working on 1-2GB files, your Scratch Disk is gone in minutes causing PS to crash. If you intend to continue working on files that large, you should have at least 200 GB free space.

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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Ah ok, 200gb noted, I shall have a spring clean in that case. Thank you

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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I don't want to to jump the gun just yet, but the manual deleting of preferences seems to be working. Stressing it with a few open projects and by now, of this were a few hours ago, it would've crashed on me. As a bonus, I also had an issue with Save for web exporting jpgs, but I couldn't see them in windows explorer, only when I went to save a new one. They seem to be exporting properly now, so for that alone, I thank you

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