I have been struggling for the past week, trying to find answers to a crashing problem that I am experiencing.
It all started when I updated my Mac to the newest Monterey operating system and updated Photoshop the latest version on the same day. Ever since, my Mac has been crashing over and over again and also Bridge doesn't display all my images correctly (I get empty gray boxes in place of some of the images).
I have so far talked to no less than SEVEN ADOBE CUSTOMER SUPPORT AGENTS on the phone and no one seems to know how to help me. About three times, I scheduled a time for a call with a senior agent and then the time passes and nobody calls me. This has been beyond frustrating. I talked to a guy today who (along with another agent I spoke to) advised that I contact Apple about this, even though the crashing issue seems to be stemming from Photoshop. These agents told me that I should ask Apple to upgrade my graphics driver software. They said it would be easy. They thought that would help.
So, I call Apple customer support, and requested that he upgrade my graphics driver. The agent acted like he had no idea what I was talking about. He seemed absolutely clueless when I described the issues I've been experiencing. He told me he'd like to do a diagnostic on my computer, and I thought that sounded like a good idea, so I said OK. He asked if I have any external devices like an external hard drive connected to my Mac. I said, yes, I have an external hard drive, so I unplugged it. I assumed he knew what was connected to my Mac because he had remote access to it. So, he tells me to shut down and then restart the computer, holding the "d" key, I signed into my wifi, and then all of a sudden SMOKE is coming out of the back of my scanner.
I said WAIT, WAIT, WHAT IS HAPPEENING! I leaped on the floor to the surge protector that my computer is plugged into and unplugged it, turned off and then unplugged the scanner. There is smoke all over my desk. The guy DID NOT TELL ME that I needed to unplug my scanner while he did diagnostics. I didn't know that he considered that an "external device".
So, now I have a fried scanner that I have to replace, and a crashing computer than EIGHT SO-CALLED EXPERTS could not tell me how to fix. So now I ask, does anyone HERE On this forum have any advice??? Any suggestions??? I need my computer for my work and this is a huge, huge problem. Thanks in advice.
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