Contact sheets 2

New Here ,
Jul 27, 2022 Jul 27, 2022

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Hi i am getting an script alert dialog box after contact sheet 2 is opened and I can't get images.

IMG20220727120545.jpg

IMG20220728093356.jpg

.i attached the dialog box above.please fix the solution to my problem.

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Adobe Community Professional ,
Jul 27, 2022 Jul 27, 2022

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What errors does the log file list?

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New Here ,
Jul 27, 2022 Jul 27, 2022

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IMG20220728095952.jpg

IMG20220728095936.jpg

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New Here ,
Jul 27, 2022 Jul 27, 2022

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Requesting you to solve me through this problem

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New Here ,
Jul 27, 2022 Jul 27, 2022

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I renamed ,restarted but still getting the same error please help me with this

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Adobe Community Professional ,
Jul 28, 2022 Jul 28, 2022

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So far, the only thing that I could find is turning off your graphic processor in the preferences. The log file stated an error code of "-50", and this link offeres a solution to that. 

 

https://inf.news/en/digital/cdc22577a908dc4bb979029f85a96edf.html

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New Here ,
Jul 28, 2022 Jul 28, 2022

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Still I am getting the same error

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Adobe Community Professional ,
Jul 28, 2022 Jul 28, 2022

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What type of files are you using: jpg, psd, etc?

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New Here ,
Jul 28, 2022 Jul 28, 2022

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Jpg

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Adobe Community Professional ,
Jul 28, 2022 Jul 28, 2022

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I'm at a loss. The log file indicates that it errors when trying to place the files, but I don't know what would cause that with just jpg files.

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New Here ,
Jul 28, 2022 Jul 28, 2022

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Ok fine

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hi @bala25423399yhvr sorry you are seeing this.  Could you send the log file to me: shubert@adobe.com

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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New Here ,
Jul 28, 2022 Jul 28, 2022

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I have mailed you .please help meto fix this bug 

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Adobe Employee ,
Jul 29, 2022 Jul 29, 2022

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Hi @bala25423399yhvr would it be possible for you to send me a .jpeg file that is giving you this error?  Send to: shubert@adobe.com

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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New Here ,
Jul 29, 2022 Jul 29, 2022

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I get it fixed tnx.

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