Control+ funktion is gone in Photoshop 23.4.2 on Windows 10

New Here ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Hi

All Ctrl+  key funktion is gone afte the last update 23.4.2 😕

Running Windows 10......

 

TOPICS
Windows

Views

175

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Hi Jonas,

 

Thanks for reaching out. We're sorry for the trouble with Photoshop. We're here to help.

Could you please share more details about the issue you see? Please share screenshots or screen recordings to showcase the problem for better understanding.

 

In general, you can try to reset Photoshop to its default state.

Go to the location of the preference folder mentioned below and rename it to backup. 

https://helpx.adobe.com/photoshop/using/preferences.html

 

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)

 

This will give a fresh start to Photoshop as a fresh install.

 

Let us know how it goes.

Thanks!
Sameer K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

I have try both reset solution but no success, it seems that Photoshop doesn't recognize all normal Ctrl +A +C +V

Another thing I had hoped was fixed in the update, is when you open a new document it does not open in the correct size of something that has been copied.....

 

Perhaps better it support team log in remotely and do their own conclusion?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Thanks for sharing these details.

 

Could you please share more details about the tools or specific operations you are doing with screenshots?

Is your computer reacting to these shortcuts in general? Please try this once by using the On-Screen Keyboard.

 

SameerK_0-1658326579142.png

 

For the 2nd issue, we have investigated the error, which has been found reproducible on our end. This is acknowledged and will be worked on by developers in future updates. Currently, workarounds to this are available in this discussion: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-create-new-window-not-reflecting-right-dim...

 

Let us know if this helps,

Thanks!
Sameer K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

The on-Screen keyboard work fine within Notepad Word Excel Outlook "Acrobat Pro" except Photoshop.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Interesting it seems that application recognize the size of Ctrl +Alt +Prt Sc when open new document, but it doesn't work with key Ctrl +V or using Edit > Paste.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Even when I try to go back to the previous version, these do not work either, what a mess 😕

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 21, 2022 Jul 21, 2022

Copy link to clipboard

Copied

Any more suggestions to get back Ctrl+ functions ?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 24, 2022 Jul 24, 2022

Copy link to clipboard

Copied

jonasj71514593_0-1658652868615.png

I find that my shift key is replaced with F function and if trying removing them Ctrl still doesn't work.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

Copy link to clipboard

Copied

Hi Jonas,

 

We are sorry to hear that you continue to face this issue.

Could you please share a video of this behavior with the OSK keyboard visible on the screen while you try these shortcuts?

Please share a screenshot of  Window Search > Language Settings

SameerK_0-1658748114215.png

 

We hope to hear from you soon.

Thanks!

Sameer K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 25, 2022 Jul 25, 2022

Copy link to clipboard

Copied

start with this

jonasj71514593_0-1658780026084.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 25, 2022 Jul 25, 2022

Copy link to clipboard

Copied

I don't have permission to upload video here.....

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 30, 2022 Jul 30, 2022

Copy link to clipboard

Copied

LATEST

?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines