Could not complete render video command because of a problem with adobe media encoder

[marti57]

Is anyone able to help?  I have been rendering short videos in photoshop CC and upon the latest update it no longer seems to work. Is it possibly my settings, or is there something wrong with the latest updates?

The photoshop version I am running is 2017.1.1

Media encoder version 2017.1.2

Below is the settings for the render:

And here is the error message:

Any help would be greatly appreciated!

[marti57]

I should add that I have tried uninstalling and then reinstalling both Photoshop and Media Encoder and am still encountering the problem.

[Alan Erickson]

When does the error occur? Is it immediately after you click Render? Does the progress window appear? If so, how far does it get?

It looks like you're running on Mac - is that correct? What OS version? Where exactly is the "photos" folder?

[marti57]

Hi Alan,

Thanks for replying. 

Yes, it occurs immediately after I click Render and the progress window does not appear at all.

That is correct, I am running on a mac.  Specs are below:

Sierra Version 10.12.5

iMac (Retina 5K, 27-inch, Late 2014)

4 GHz Intel Core i7

16 GB 1600 MHz DDR3

Macintosh HD

AMD Radeon R9 M290X 2048 MB

The photo folder is located on an external drive. Actually, the photos folder is the external drive.

Thanks for your help

[Alan Erickson · Accepted solution]

With the same OS and version of PS, and same export settings, I can't reproduce the problem. However, I don't have an external drive.

Might there be a permission problem, or low space on the drive? Can you export to a subfolder on the drive? Or export to the boot drive?

Thanks.

[marti57]

Thank You Alan, I created a new folder within the External Hard drive and it will now export.  Seems like a strange glitch. 

I really, really appreciate your help!

[Ninjakid0104]

I know you posted this response back in 2017, but as someone who recently encountered the problem: thank you SO MUCH - you're a life saver 

[Jonny Propaganda]

Same!

[Lol242229923579]

Thanks for this thread, it has solved my problem. I have an external G-Drive and the Render will not save the file anywhere on there, although all other 'Export' options are happy with it. It caused me a right headache uninstalling and trying lots of online support groups. If I specify the internal HD it works everytime. As you say, an annoying glitch....

[Good Venture]

Hi,

I have the same problem, the animated sequence won't export. 

Never had this problem before, and exported files in the same way regularly in the past days. 

I tried all the suggested hints reported on this thread. 

Any suggestions?

[Brenda de Vries]

Had the same problem, did the CC cleaner stuff, reinstall everything. Still didn't work. The solution, just save the video on your desktop or any other location on your own HD instead of an external drive. That works for me now. Good luck!